Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 3 days ago

Intake Coordinator, Contact Center

BAART Programs374 open roles

Where
Lewisville, TX, United States
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowIntake Coordinator, Contact CenterBAART Programs · Lewisville, TX, United States

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on BAART Programs's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.4%3 days
  3. 7.8%7 days
  4. 14.3%14 days
  5. 33.7%30 days
This job: posted 3 days ago

The posting

Exciting Opportunity to join our growing Team of Intake Coordinator, Contact Center!

BayMark Health Services is the largest outpatient provider of opioid treatment services in North America. We are looking for compassionate and articulate individuals to guide and motivate people to begin their path to recovery. Based in Lewisville, Texas, you will be part of a state of the art Contact Center Team providing best in class customer service to individuals and families seeking treatment. If you are passionate about fighting the opioid epidemic, have outstanding communication skills, a caring personality, and the desire to encourage and support others through this life changing process, we want to meet with you.

Job Summary

Intake Coordinators are empathetic, caring, and engaging professionals with strong listening and communication abilities. They understand the challenges faced by individuals with substance use disorders (SUD) in making the decision to seek help. Intake Coordinators play a crucial role in educating prospective patients and their families about available treatment options and the significance of this life-altering choice. Responsible for advocating appropriate treatment options and facilities. Acts as the primary contact for potential patients, their families, and referral sources seeking information about our treatment programs. Collects and shares information, records data through online forms and databases. They are also tasked with encouraging patients to pursue treatment by employing consultative sales techniques, which include active listening, building trust, and assessing needs to facilitate appointment scheduling.

Knowledge and Responsibilities

  • Respond to inquiries from potential patients, their families, and support individuals to determine the most suitable treatment options for each patient and schedule their appointment(s).
  • Actively listen to gain insight into the caller's personal circumstances and history of substance use while building rapport and trust.
  • Demonstrate strong attention to detail skills to accurately gather, document, and evaluate information from callers while clearly explaining treatment options and services tailored to their specific needs.
  • Responsible for insurance benefit and eligibility check
  • Collects information and updates CRM and EHR systems accurately and completely, in a timely manner
  • Exhibit strong interpersonal skills, a professional demeanor, and an understanding of the difficulties faced by individuals suffering from Substance Use Disorder (SUD).
  • Identify signs of suicidal ideation and promptly implement the necessary protocols.
  • Serve as a Subject Matter Expert (SME) on all available services.
  • Collaborate with other departments to promote a positive experience for patients.
  • Demonstrate empathy, recognition, and compassion in all interactions with callers.
  • Maintain professional boundaries with callers at all times.

Qualifications

  • High school diploma or equivalent required; associate or bachelor’s degree preferred.
  • 1+ years of customer service experience working in a call center setting.
  • 1+ years of experience using Microsoft Office and the ability to type a minimum of 35 wpm
  • 1+ years of experience handling multiple tasks simultaneously.
  • NSC – Intake Coordinator, Contact Center Job Description Page 2
  • Experience using multiple computer systems and learning new systems as needed
  • Previous healthcare customer service and/or admissions experience preferred
  • Strong active-listening and verbal-communication skills.
  • Attention to detail.
  • Consultative sales experience a plus.
  • Experience with Salesforce a plus.
  • Mission Driven (Passionate about fighting the opioid epidemic and excited to have the opportunity to play a direct role in getting patients into treatment.) a plus
  • Satisfactory references from employers and/or professional peers.
  • Satisfactory criminal background check and drug screen.

Benefits:

  • Competitive salary
  • Comprehensive benefits package including medical, dental, vision and 401(K)
  • Generous paid time off accrual
  • Excellent growth and development opportunities
  • Satisfying and rewarding work striving to overcome the opioid epidemic

Here is what you can expect from us:

BayMark Health Services specializes in the treatment of opioid addiction. BayMark Health Services provides medication-assisted treatment services in a variety of modalities and settings through our divisions: BAART Community HealthCare, Health Care Resource Centers and MedMark Services, Inc. BayMark Health Services, also provides traditional primary health care services, as well as integrated primary care, in select locations.

BayMark Health Services is committed to Equal Employment Opportunity (EEO) and to compliance with all Federal, State and local laws that prohibit employment discrimination on the basis of race, color, age, natural origin, ethnicity, religion, gender, pregnancy, marital status, sexual orientation, citizenship, genetic disposition, disability or veteran’s status or any other classification protected by State/Federal laws.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against BAART Programs's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on BAART Programs's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    BAART Programs's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.