Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 95 days ago

Customer Success Manager

BackOps21 open roles

Where
New York City
Work mode
Hybrid
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowCustomer Success ManagerBackOps · New York City

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on BackOps's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

11.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.8%7 days
  4. 18.6%14 days
  5. 35.6%30 days
  6. 45.1%60 days
This job: posted 95 days ago

The posting

Company Description BackOps is at the forefront of supply chain intelligence, leveraging advanced AI to optimize logistics processes. Our solutions empower logistics teams to maximize efficiency and focus on mission-critical initiatives. We are dedicated to transforming the supply chain industry through innovative technology and data-driven insights.

About the Role We're looking for a Customer Success Manager who thrives on building deep customer relationships and driving measurable value. You'll own a portfolio of accounts across some of the most forward-thinking companies in logistics and supply chain — serving as their trusted advisor, strategic partner, and internal champion. This role is about understanding your customers' goals so well that you can proactively surface opportunities, guide adoption, and help them grow. You'll collaborate closely with product and engineering teams to ensure customer needs shape what we build — but your north star is always the customer relationship and their outcomes.

What You'll Do Own the end-to-end relationship with a portfolio of customers, from onboarding through renewal and expansion. Run regular strategic check-ins to track performance, surface insights, and align on priorities. Develop a deep understanding of each customer's business goals and workflows to deliver proactive, high-value recommendations. Translate customer feedback and pain points into clear product requests, partnering with internal teams to drive solutions. Identify and develop expansion opportunities, collaborating with sales leadership to grow accounts. Keep stakeholders — both customer-side and internal — aligned, informed, and moving forward. Serve as the internal voice of your customers, driving urgency and visibility around what matters most to them.

What We're Looking For 5+ years in a customer-facing role (Customer Success Manager, Account Manager, or similar). Proven track record of building trusted, long-term relationships with business stakeholders. Strong communicator — able to distill complexity into clear, actionable insights for any audience. Sharp organizational skills with a relentless focus on follow-through; nothing falls through the cracks on your watch. Commercially minded — you think about retention, growth, and value delivered in equal measure. Comfortable working cross-functionally with product and engineering teams, even if you're not technical yourself. Startup DNA: adaptable, curious, and energized by owning outcomes in a fast-moving environment.

Bonus Points Experience in logistics, supply chain, or operations-heavy industries. Background in SaaS or data-driven products. Familiarity with process improvement, workflow automation, or systems integrations.

Benefits & Perks We take care of our team so you can do your best work. Competitive salary and performance-based incentives 401(k) plan Comprehensive health, dental, and vision coverage Daily meals and snacks provided in-office Hybrid schedule FTO Regular team bonding events, offsites, and learning opportunities

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against BackOps's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on BackOps's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    BackOps's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.