Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted yesterday

Supervisor, Student Services

baicommunications26 open roles

Pay
$20 – $22 an hour
Where
Illinois Remote
Work mode
Remote
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowSupervisor, Student Servicesbaicommunications · Illinois Remote

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on baicommunications's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.6% of postings close within 7 days. Measured by our own scanner across the market. baicommunications postings stay open a median of 17 days.

Share of postings closed within
  1. 2.3%1 day
  2. 4.7%3 days
  3. 13.6%7 days
  4. 21.9%14 days
  5. 36.9%30 days
  6. 59.0%60 days
This job: posted yesterday

baicommunications median: 17 days open

The posting

Lead the way in service, support, and student success.

Supervisor, Student Services

About the role

Passionate about customer service? As Supervisor, Student Services, you’ll lead a team of call center agents while also providing direct customer support. You’ll serve as the department’s subject matter expert, partnering with your team and colleagues across the business to resolve student and client issues. Through hands-on leadership, thoughtful coaching, and strong operational oversight, you’ll help deliver a consistent, high-quality service experience.

Based in one of our offices on a hybrid basis you’ll be mitigating legal risks and protecting the company's interests.

*This is a "Panama" shift working a rotating schedule

What you’ll be doing

As part of the Call Center team, you’ll balance team leadership with day-to-day customer support, ensuring the Student Services operation is prepared, responsive, and aligned with client expectations. It’s a role with a lot of variety, and day-to-day, you’ll mainly be involved with:

  • Serving as the primary liaison for Client Service Managers, supporting call reviews, client service requirements, stewardship reporting, special requests, and student communications.
  • Leading system readiness efforts for new clients in partnership with IT Services and coordinating activities that support a successful launch.
  • Managing team schedules, shift coverage, and timecard processes to maintain appropriate staffing and operational support.
  • Overseeing student communications and reviewing notifications for accuracy, clarity, and appropriateness before distribution.
  • Leading monthly one-on-one meetings with team members and providing coaching, actionable feedback, technical development, and quality assurance support.
  • Fostering strong team communication and engagement through regular team meetings and consistent information sharing.
  • Providing direct customer support and helping resolve escalated student and client issues in partnership with internal teams.

What you’ll bring

Think you could make a difference here? We’re looking for a people-focused leader who combines strong customer service instincts with sound operational judgment. You’ll be comfortable coaching employees, managing competing priorities, and working across technical and operational teams to resolve issues. You will also have some of the following:

  • 3+ years of experience in a call center, customer service, or technical support environment, including supervisory or team leadership experience.
  • Demonstrated experience coaching and developing employees and providing timely, constructive performance feedback.
  • Strong customer service, problem-solving, and escalation management skills.
  • Excellent written and verbal communication skills, with the ability to work effectively across departments.
  • Strong organizational skills and the ability to manage staffing, scheduling, and multiple operational priorities.
  • Experience collaborating with technical and operational teams to resolve issues and support client needs.
  • Proficiency with support and workforce management systems such as ServiceNow and Workday.
  • Ability to work a Panama schedule and varying shifts based on business needs.

About us

At Boldyn Networks, we’re reimagining the future of interconnectivity. Our network solutions are solving some of tomorrow’s greatest challenges. We are one team across the globe. Always listening. Learning. We value different perspectives and challenge each other to be our best. Here, you can change lives today and create a better tomorrow.

Why work with us?

We’re large enough to deliver and maintain large-scale operations, giving you the opportunity to work on exciting projects and expand your skills. You’ll be surrounded by talented colleagues who thrive on solving problems, just like you. Together, you’ll make your mark on projects that matter and find new strengths along the way.

We also offer:

  • Hourly Pay: $20 - $22
  • Annual Bonus
  • Learning and development opportunities
  • Competitive benefit packages
  • Paid Parental Leave
  • Vacation starting at 15 days increasing with length of service
  • 10 days paid sick leave
  • 4 days off each year to volunteer

Ready to apply?

Are you ready to create an impact that will last for generations? Join us at Boldyn Networks today. Hit apply and follow the instructions to get started.

Diversity recognizes the ways we differ. Our backgrounds, perspectives and experiences are what make us unique. And it’s important to us, to our future. To build a workforce that’s representative of the societies we serve. So that we can listen, learn, and understand how to solve our customers’ problems in the smartest ways possible.

We are looking for passionate people from a range of backgrounds and welcome applications from any race, age, gender, background, or religion.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against baicommunications's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on baicommunications's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    baicommunications's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.