The posting
Summary:
Provide Tier 1 and Tier 2 technical support for desktops, laptops, mobile devices, and peripherals Troubleshoot and resolve issues related to operating systems, applications, and network connectivity Install, configure, and maintain hardware and software systems Manage user accounts, permissions, and access (e.g., Active Directory, email systems) Respond to help desk tickets and document resolutions in the ticketing system Assist with onboarding/offboarding of employees, including equipment setup Support basic network infrastructure (Wi-Fi, printers, switches) Escalate complex issues to senior IT staff when necessary



