The posting
At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.
Named one of Central Florida’s Top Workplaces and one of America’s Best-in-State Employers by Forbes, we are committed to our “power of we” culture.
Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?
- We offer excellent benefits and perks including one free meal per shift and free theme park access.
- We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.
- We embrace diversity at our core and offer the opportunity for all team members to reach their potential.
- We invest in training and development opportunities for all team members.
- We promote social responsibility by being a good neighbor in the community.
- We care for you, just as we care for others.
Who We Are: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.
Growth and belonging start here; you’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact.
Creating a Team Member experience where you belong no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.
About Loews Royal Pacific Resort
Join the ‘ohana’ at our island paradise that celebrates the Golden Age of Travel, and the adventures of island-hopping through the South Pacific.
What We’re Looking For:
A dynamic and hands-on Banquet Captain who thrives on creating exceptional event experiences and delivering outstanding guest service. With a keen eye for detail and a passion for hospitality, you'll coordinate service teams, maintain high standards of food and beverage presentation, and ensure every banquet and catered event is executed flawlessly from setup to breakdown.
Who You Are:
- Inspiring Professional: You lead by example, motivating banquet team members to deliver exceptional service while fostering a culture of teamwork, accountability, and professionalism.
- Event Execution Expert: You excel at coordinating multiple moving parts, ensuring every banquet and special event is executed seamlessly, on time, and according to plan.
- Guest Experience Champion: You anticipate guest needs, address concerns with confidence and urgency, and create memorable experiences that exceed expectations.
- Detail-Oriented Operator: You take pride in maintaining the highest standards of service, presentation, cleanliness, and event readiness, ensuring nothing is overlooked.
- Skilled Communicator: You build strong relationships with guests, team members, culinary partners, and event stakeholders, ensuring clear communication and flawless execution.
- Calm Problem Solver: You remain poised under pressure, quickly adapting to changing event needs and resolving challenges with professionalism and a solutions-focused mindset.
- Veterans and military spouses encouraged to apply
What You’ll Do:
- Oversee all assigned banquet functions, ensuring event spaces are set according to specifications and service is executed seamlessly from setup through breakdown.
- Review Banquet Event Orders (BEOs) and coordinate with culinary, sales, and operational teams to ensure all event details are delivered accurately and on schedule.
- Direct banquet team members by assigning service stations, delegating responsibilities, and providing hands-on leadership throughout each event.
- Coordinate and monitor food and beverage service, ensuring all offerings meet quality, presentation, timing, and guest satisfaction standards.
- Partner closely with culinary leadership to ensure banquet menus are prepared, presented, and served in accordance with company standards and guest expectations.
- Deliver exceptional guest experiences by proactively addressing needs, resolving concerns professionally, and maintaining a visible presence throughout events.
- Plan and schedule banquet staffing based on business levels, conduct pre-shift meetings, and communicate event expectations and service standards.
- Train, coach, mentor, and support team members through ongoing feedback, performance development, and recognition to foster a high-performing service culture.
- Maintain accountability for banquet equipment, supplies, inventory, and event documentation, including accurate cover counts, reporting, and billing processes.
- Ensure compliance with all food safety, sanitation, workplace safety, and company policies while maintaining clean, organized, and event-ready banquet facilities.
- Regular attendance in conformance with standards
- May be required to work varying schedules to reflect business needs
- Required to attend all mandatory training sessions and meetings
- Perform other duties as assigned
Your Experience Includes:
- Three + years experience as a Banquet Captain in a high volume, upscale hotel or free-standing restaurant/banquet operation, preferred.
- Alcohol service certification or ability to obtain within required timeframe.
- Exceptional knowledge and understanding of various banquet and food service techniques and standards.
- Proficient in Microsoft Office and familiar with POS systems and basic financial reporting.
- Ability to lift and carry food service trays weighing 35+ pounds.
- Skilled in working efficiently in fast-paced environments while maintaining attention to detail.
- High School Diploma or equivalent preferred.
