The posting
Loews Atlanta Hotel places team members in vibrant Midtown, steps from MARTA and major attractions. The hotel features 414 guestrooms, 40,000+ square feet of event space, Exhale Spa & Fitness Center, and a signature steakhouse and sushi restaurant in a sleek 26-story tower.
Who We Are: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.
Growth and belonging start here; you’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact.
Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.
What We Offer:
- Competitive health & wellness benefits, 401(k) & company match
- Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement
- Training & Development opportunities, career growth
- Tuition Reimbursement
- Pet Insurance
- Team Member Hotel Rates, other discounts, perks and more
- Uniforms provided with complimentary dry cleaning
- Discounted dry cleaning for non-uniformed Team Members
- On-site discounted garage parking
- Discounted MARTA transit pass program
- Complimentary meals in Team Member Café while working
- Benefits are subject to eligibility and may vary by position
What We're Looking For:
We are seeking a service-driven and detail-oriented Barista/Retail Attendant to deliver an exceptional guest experience in our Market Eleven and retail environment. This role blends quality food & beverage preparation, retail sales, and attentive service while upholding Loews Hotels' standards of hospitality, accuracy, and excellence.
Who You Are:
- Guest-Focused Professional: You take pride in creating welcoming, memorable experiences through attentive and friendly service.
- Detail-Oriented Operator: You demonstrate accuracy in cash handling, order entry, and inventory awareness.
- Knowledgeable Ambassador: You maintain a strong understanding of menu offerings, retail merchandise, and daily operating procedures.
- Action-Oriented Team Player: You collaborate effectively with teammates and contribute positively to a fast-paced environment.
- Reliable and Adaptable: You are flexible, dependable, and able to adjust priorities to meet business and guest needs.
- Veterans and military spouses encouraged to apply.
What You'll Do:
Guest Experience & Service Excellence
- Greet guests in a polite and professional manner in accordance with Loews Hotels standards.
- Accurately take and fulfill guest orders while anticipating needs and responding promptly to requests.
- Maintain current knowledge of all menu items, including ingredients, preparation methods, presentation, and timing.
- Provide excellent customer service while promoting, suggesting, and upselling food, beverage, and retail items.
- Ensure all food and beverage items meet quality, presentation, and brand standards prior to service.
Beverage Preparation & Food Support
- Prepare and assist with the presentation of beverages and food items as required.
- Assist with side work duties and preparation tasks to support daily service flow.
Retail & Merchandising Support
- Assist in the presentation, merchandising, and sale of retail items.
- Unpack, stock, rotate, and maintain retail and perishable inventory according to established guidelines.
- Assume accountability for assigned retail products and ensure displays remain clean and organized.
Cash Handling & Point of Sale Operations
- Accurately record guest orders and process transactions using the POS system.
- Collect payment via cash, credit card, or room charge in accordance with cashiering procedures.
- Complete end-of-shift revenue reporting and cash deposits, ensuring accuracy and compliance.
- Maintain responsibility for assigned bank and follow all cash handling policies.
Operational Standards & Team Collaboration
- Maintain cleanliness and sanitary conditions in all service, retail, and public areas.
- Notify leadership promptly of operational issues, guest concerns, or unusual matters.
- Promote teamwork and maintain positive working relationships with peers and management.
- Attend required meetings and training sessions; remain current on hotel information and updates.
- Follow all safety regulations, emergency procedures, and Loews Hotels policies and standards.
- Comply with uniform, grooming, and professional appearance guidelines.
Other Responsibilities
- Demonstrate regular and reliable attendance.
- Work a flexible schedule, including weekends and holidays.
- Ability to remain on feet for extended periods and perform repetitive physical tasks including walking, bending, squatting, kneeling, and twisting throughout the shift, with or without reasonable accommodation.
- Must be able to safely lift, carry, and move items weighing up to 25 pounds in a fast-paced retail/barista environment, with or without reasonable accommodation.
- Perform other duties as assigned.
Your Qualifications Include:
- Previous customer service and/or retail experience; Barista experience preferred.
- Excellent guest service, communication, and interpersonal skills.
- Basic computer and point-of-sale proficiency.
- Strong attention to detail with the ability to multitask in a fast-paced environment.
