The posting
At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.
Named one of Central Florida’s Top Workplaces and one of America’s Best-in-State Employers by Forbes, we are committed to our “power of we” culture.
Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?
- We offer excellent benefits and perks including one free meal per shift and free theme park access.
- We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.
- We embrace diversity at our core and offer the opportunity for all team members to reach their potential.
- We invest in training and development opportunities for all team members.
- We promote social responsibility by being a good neighbor in the community.
- We care for you, just as we care for others.
Who We Are: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.
Growth and belonging start here; you’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact.
Creating a Team Member experience where you belong no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.
About Loews Royal Pacific Resort
Join the ‘ohana’ at our island paradise that celebrates the Golden Age of Travel, and the adventures of island-hopping through the South Pacific.
Job Description Summary
To assist Banquet Managers in providing 4 Diamond and more preparation, coordination, and servicing of local and convention business. Liaises daily with conference guests/planners to handle specific requests and ensure guest satisfaction. Communicates changes to appropriate hotel operating departments.
Job Specific Duties
- Answers department phone lines
- Fields inquiry calls to appropriate Banquets,Catering or Conference Managers
- Prepares catering packets for clients
- Assists in the development of Banquet Event Orders
- Transmits group resume and Banquet Event Order information to other hotel departments
- Maintain the accuracy of the BEO bible- (guarantees, replacing revised/original BEO’s)
- Weekly walkthrough of meeting space with follow-up to Engineering/Banquets on maintenance requests (maintains schedule)
- Set up maintenance schedule of carpet cleaning, chair cleaning, and deep cleaning of meeting space
- Walk through of all room sets prior to functions for accuracy
- Ensure events are posted correctly on Reader boards and meeting room door cards
- Maintain food menu signage for buffets
- Review resumes and BEO’s in detail to determine needs and assist with facilitating them with the Catering/CS Manager’s assistance
- Check with in-house clients to determine needs/requirements- communicate to appropriate departments via Rush Line and Radio
- Communicate changes/additions with Banquet/Catering/CS Managers pertaining to their group
- Assist with pop up sites
- Assist with inquiry calls
- Assist with resumes and post cons as needed
- Assist on-site with weddings when needed
- Coordinate wedding/local tastings with banquets and kitchen
- Coordinate package delivery for group clients and coordinate with client/Business Center on outgoing packages as needed
- Ensure Delphi menus are maintained and pricing is correct
- Update email menus as needed
- Coordinate new menu design
- Ensure all departments are using the correct format and latest version of banquet menus
- Assist Food and Beverage Director as needed with Delphi reports/forecasting
- Maintain the Delphi tracking of Enhancements /Loews luncheons, etc.
- Monthly report to Accounting for tracking
- Attend training classes
- Types and distributes correspondence
- Sends, receives, and distributes mail and faxes
- Composes departmental reports
- Develops and maintains filing system
- Orders office supplies
- Other duties as assigned
General Duties
- Notifies appropriate individuals promptly and fully of all problems and unusual matters of significance
- Is polite, friendly, and helpful to guests, management, and fellow employees
- Promotes and applies teamwork skills at all times
- Attends all appropriate hotel meetings and training sessions
- Maintains cleanliness and excellent condition of equipment and work area
- Executes emergency procedures in accordance with hotel standards
- Complies with safety regulations and procedures
- Complies with hotel and department policies, standards, and rules
- Remains current on hotel information and changes
Qualifications
- 1-2 years of experience in hospitality or administrative roles, preferably in food and beverage operations
- Proficiency in Microsoft Office (Word, Excel, Outlook)
- Familiarity with POS & Staffmate scheduling system preferred
- Strong organizational and multitasking skills with attention to detail
- Excellent communication and interpersonal skills
- Position requires the ability to communicate effectively in English, both verbally and written, with team members, leaders, and guests.
- Position requires flexibility to work a varied schedule, including days, nights, weekends, and holidays, as scheduled.
