Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 14 days ago

Field Service Technician

ballysintralotsa48 open roles

Pay
$22 an hour
Where
Keene, New Hampshire, United States
Work mode
On site
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowField Service Technicianballysintralotsa · Keene, New Hampshire, United States

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on ballysintralotsa's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.4%3 days
  3. 7.8%7 days
  4. 14.3%14 days
  5. 33.7%30 days
This job: posted 14 days ago

The posting

Join Bally’s Intralot as a Field Service Technician! Based in either Keene, Portsmouth, Dover, Raymond & Laconia - New Hampshire

$21.50 per hour

Your Role: As a Field Service Technician, you will be the second level of escalation for technical issues that Tier 1 support cannot resolve. You will troubleshoot and resolve complex hardware and software problems related to VLTs, COAMs, and cash devices, while collaborating closely with our field service teams, vendors, and higher-tier support.

In this role, you will also guide Tier 1 agents in real time, document incident trends, and contribute to improving our processes and products. Your work will help maintain smooth operations in a regulated gaming environment, ensuring timely resolutions and exceptional service for our clients.

Primary Duties and Responsibilities:

  • Serve as the second level of escalation for technical issues not resolved by Tier 1 support agents.
  • Troubleshoot and resolve advanced technical problems related to VLTs, COAMs, and cash devices, both hardware and software related.
  • Assist Tier 1 agents in real time with technical guidance and coaching during customer interactions.
  • Analyze and document incident patterns to identify trends and recommend process or product improvements.
  • Collaborate with field service teams, vendors, and third-level support to resolve complex or persistent issues.
  • Maintain accurate and detailed logs of all troubleshooting steps and resolutions within the ticketing system.
  • Develop and update internal documentation, troubleshooting guides, and FAQs for Tier 1 support.
  • Participate in the onboarding and ongoing training of Tier 1 agents to improve team capability.
  • Provide feedback to the Technical Support Lead on recurring issues, performance gaps, or process bottlenecks.
  • Assist with system testing, validation, or incident response as needed.

Primary Duties and Responsibilities:

  • Serve as the second level of escalation for technical issues not resolved by Tier 1 support agents.
  • Troubleshoot and resolve advanced technical problems related to VLTs, COAMs, and cash devices, both hardware and software related.
  • Assist Tier 1 agents in real time with technical guidance and coaching during customer interactions.
  • Analyze and document incident patterns to identify trends and recommend process or product improvements.
  • Collaborate with field service teams, vendors, and third-level support to resolve complex or persistent issues.
  • Maintain accurate and detailed logs of all troubleshooting steps and resolutions within the ticketing system.
  • Develop and update internal documentation, troubleshooting guides, and FAQs for Tier 1 support.
  • Participate in the onboarding and ongoing training of Tier 1 agents to improve team capability.
  • Provide feedback to the Technical Support Lead on recurring issues, performance gaps, or process bottlenecks.
  • Assist with system testing, validation, or incident response as needed.

Why Join Us:

🏥Medical, Dental & Vision Insurance

💰6% 401k Match

🌴Paid Holidays & Vacation

🏥Paid Sick, Short/Long Term Disability

👩‍⚕️Employee Assistance Program

👶Maternity/Paternity Leave

🌎 Global Prospects for professional growth.

Employment Eligibility Verification:

Must possess valid documentation to establish identity and U.S. employment eligibility

Security Requirements:

Submission to, and ability to pass, a thorough pre-employment background check by the required State or District Lottery and Intralot, Inc. is a requirement of employment. A pre-employment drug screening is also a requirement.

Intralot, Inc. is an Equal Opportunity Employer

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against ballysintralotsa's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on ballysintralotsa's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    ballysintralotsa's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.