Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 201 days ago

Guest Experience - Guest Experience Ambassador 2026

Baltimore Ravens12 open roles

Where
M&T Bank Stadium, 1101 Russell Street, Baltimore, Maryland, United States of America
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowGuest Experience - Guest Experience Ambassador 2026Baltimore Ravens · M&T Bank Stadium, 1101 Russell Street, Baltimore, Maryland, United States of America

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Baltimore Ravens's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.7%1 day
  2. 3.5%3 days
  3. 7.8%7 days
  4. 14.6%14 days
  5. 34.1%30 days
This job: posted 201 days ago

The posting

  Baltimore Ravens Guest Experience Ambassador 2026   Dept: Guest Experience Position Reports To: Sr. Coordinator, Guest Experience   General Description: At M&T Bank Stadium, it is our goal to offer the highest level of service to all guests that enter our stadium, ensuring they leave gameday with a one-of-a-kind experience. The Guest Experience Ambassador position is ideal for any individual with a friendly, outgoing personality who will focus on bringing excitement and happiness to all guests on gamedays or other sponsored Ravens events. This position includes various roles such as ADA Runner, Multi-Purpose Roamer, Guest Service Location attendant, or Premium Concierge. Essential Job Duties and Responsibilities:  

Create a welcoming environment and seek out special moments for all guests attending events at M&T Bank Stadium. This includes celebrating birthdays, anniversaries, or first game attendees. Assist stadium partners when needed or as applicable/service recovery. Respond to guest inquiries, suggestions, and complaints during an event (i.e., ticketing issues, seat relocations, ADA wheelchair assists etc.) Assist guests with directions, event information, and stadium information. Assist with our Designated Driver program & First Game Certificate distribution Monitor guests for Fan Code of Conduct compliance. Monitor our ADA seat locations - Making sure correct fans are in seats and assist guests as needed Assist with wheelchair transport to guests designated seats or parking lot.   Anticipate guests needs and provide a personalized level of service while maintaining high levels of guest engagement to assist with guests’ needs (Premium) Monitor and enforce access to premium location (Premium) Light housekeeping responsibilities – clear tables, collect trash, contact our housekeeping team members to ensure presentation of areas (Premium)

  Basic Expectations:  

Natural ability to communicate comfortably and professionally with others. Ability to work well in a team-oriented environment. Ability to retain an extensive knowledge of M&T Bank Stadium and the surrounding parking lots and tailgate areas. Ability to maintain a calm, professional attitude when working with patrons, regardless of the situation Proactive willingness to address all issues presented. Ability to multitask and prioritize tasks when necessary. Ability to stand for long periods of time, including walking or climbing stairs throughout the stadium or at an event. Ability to lift up to 35 lbs. Ability to use a mobile communicator. Ability to work outdoors in variable temperatures, including extremely hot and cold weather. Interests in football, the Baltimore Ravens, and the National Football League. Passion for serving others and providing an elevated personal experience (Premium) Have Fun!

  Required Education and/or Experience:  

High School diploma or GED Any experience in a customer service role Premium Concierge - At least two (2) - three (3) years of experience working in customer service or a related field, preferably hospitality or restaurant industry.

  Availability:  

Available for all Ravens home games including potential playoff games and other M&T Bank Stadium special events: 10 games per season including pre and post season games. Flexible schedules including days, nights, weekends and holidays. MUST BE available to stay up to 90 minutes post-game for most games and events throughout the season (Premium) Assistance at additional Ravens events may be available. This may include Movie Night, Draft Events, Training Camp, Purple Evening, etc. GEAs will be required to review the Stipulations for Hire during their first training session

    Application Process:   To be considered for this role, applicants must:

Upload and submit a resume AND cover letter. Complete the required additional screening questions as part of the application. Applicants who do not include all required information will be removed from consideration.

  ALL OF THESE STEPS MUST BE COMPLETED IN ORDER TO BE CONSIDERED. ANY APPLICATIONS MISSING ANY OF THE ABOVE INFORMATION WILL CONSIDERED INCOMPLETE AND WILL, THEREFORE, NOT BE REVIEWED.     Pay: Guest Experience Ambassador: $16.50 / hour, Premium Concierge: $19.00 / hour   The Baltimore Ravens is an EEO employer and does not discriminate on the basis of an applicant's or employee's race, gender, age, national origin, color, religion, disability or any other protected basis under applicable law.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Baltimore Ravens's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Baltimore Ravens's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Baltimore Ravens's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.