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Open nowPosted 80 days ago

国内客户体验-电商技术 - 深圳

bambulab/campus169 open roles

Where
Shenzhen, Guangdong, Chinese Mainland
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Your applicationOpen now国内客户体验-电商技术 - 深圳bambulab/campus · Shenzhen, Guangdong, Chinese Mainland

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on bambulab/campus's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: posted 80 days ago

The posting

1. 通过天猫等电商平台，以专业、友好的方式解答用户在使用 3D 打印机过程中遇到的技术问题； 2. 识别用户真实诉求，通过有效沟通引导售后走向合理解决方案，降低退货率与差评率； 3. 持续积累产品知识，参与提炼技术排障话术，帮助团队把服务能力系统化； 4. 将用户反馈的高频问题和使用痛点整理归类，定期同步给技术与研发团队。

我们在找这样的人 1. 本科及以上学历，2027届应届毕业生； 2. 对数码产品有真实的热情，喜欢琢磨产品怎么工作、为什么出问题； 3. 打字速度70字/分钟以上，思路清晰，能把复杂问题说得让人听懂； 4. 耐心、有责任心，能在压力下保持稳定的服务状态； 5. 能接受早晚班轮班制（早班最早8:00，晚班最晚24:00，7.5小时/班次，双休按排班执行）。

加分项 1. 有3D打印、电脑组装或其他硬件折腾经验； 2. 做过电商客服、用户运营或技术支持相关实习； 3. 有在线社区解答技术问题的经历（贴吧、B站评论区、论坛等）。

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