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Open nowPosted 78 days ago

电商服务代表

bambulab/campus168 open roles

Where
Shenzhen, Guangdong, Chinese Mainland
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Your applicationOpen now电商服务代表bambulab/campus · Shenzhen, Guangdong, Chinese Mainland

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on bambulab/campus's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

11.5% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.5%7 days
  4. 18.1%14 days
  5. 35.6%30 days
  6. 44.6%60 days
This job: posted 78 days ago

The posting

1. 作为服务团队与电商运营、物流团队的核心接口，确保销售节奏、物流交付体验与服务资源实时对齐； 2. 深入理解海外电商平台运营规则与用户场景，结合服务SOP及知识库，承接面向客服团队的宣导与培训； 3. 系统性归集用户反馈，识别核心问题与机会点，输出优化方案并跨部门推动落地； 4. 参与服务策略与服务条款的制定，保障大促及活动期间服务质量稳定达标； 5. 持续跟踪改善效果，形成数据复盘，驱动服务体验的持续提升。

基本条件 1. 本科及以上学历，应届毕业生； 2. 英语六级及以上，具备流利的英语书面与沟通能力； 3. 对海外电商平台（Shopify、亚马逊、TikTok Shop等）有基本了解或相关实习/项目经验。

核心素质 1. 有强烈的问题意识，能主动发现问题、拆解根因并推动改善； 2. 沟通协调能力强，能在多方需求之间找到平衡并高效推进； 3. 具备基础数据分析能力，能用数据说话、支撑决策。

加分项 1. 有服务运营、用户运营、电商客服或物流相关实习经验； 2. 有海外用户接触或跨文化沟通经验。

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