The posting
THE BAMFORD COLLECTION IS A GROUP OF CONSCIOUSLY MINDED LIFESTYLE BRANDS COMMITTED TO NOURISHING AND NURTURING PEOPLE AND PLANET.
SALARY: £28,000 per annum + TRONC HOURS: 40 hours per week
ABOUT US At The Club by Bamford, we are driven by the belief that wellbeing is a collective responsibility, a commitment not only to ourselves, but to the world we inhabit.
The Club embodies Bamford’s holistic philosophy through thoughtfully designed wellness spaces, expert‑led therapies, movement studios, and rituals that restore harmony to body and mind. Rooted in nature and guided by craftsmanship, every element of the Club experience reflects our dedication to mindful living.
We champion a slower, more intentional rhythm of life. One that nurtures self‑connection, encourages conscious choices, and supports sustainable wellbeing from the inside out. More than a destination, The Club by Bamford is a community. A sanctuary for recalibration, nourishment, and renewal. A place where living well becomes a way of life.
ABOUT THE ROLE Our Food & Beverage Supervisor plays a pivotal leadership role in delivering the calm, intuitive and exceptional level of service that defines the Bamford experience. Acting as a guiding presence on the floor, the Supervisor leads the team throughout each shift, upholding service standards, nurturing team confidence, and ensuring guests feel genuinely cared for from the moment they arrive.
In the absence of the F&B Manager, the Supervisor is the senior point of contact, entrusted with maintaining consistency, resolving issues with grace, and safeguarding the atmosphere of tranquillity that our members value. The role also includes supporting designated Duty Manager shifts, where the Supervisor assumes wider responsibility for the overall operation of The Club.
With a blend of leadership, operational focus, and a deep commitment to service culture, the F&B Supervisor plays a key part in cultivating an environment where guests and members can pause, restore, and enjoy an experience shaped with intention.
YOUR RESPONSIBILITIES
- Welcome members warmly, take orders, and serve food and beverages promptly and courteously, ensuring a positive dining experience.
- Support the F&B Manager with onboarding and training new team members to uphold consistent service standards.
- Prepare drinks including coffees and smoothies, ensuring high-quality presentation and guiding the team to maintain the same standards.
- Maintain cleanliness across all service and back-of-house areas, including clearing tables and adhering to all food safety and hygiene regulations.
- Monitor and replenish stock, reporting shortages to management to ensure smooth service.
- Handle payment transactions accurately and efficiently.
- Build strong working relationships with the Front of House team, Kitchen, management, and the Duty Manager team, communicating effectively to coordinate tasks and resolve issues promptly.
SKILLS AND REQUIREMENTS
- A strong team player who fosters collaboration, positivity, and a supportive working atmosphere.
- 2–3 years’ experience in luxury hospitality, ideally at a supervisory level.
- Familiarity with customer booking systems is advantageous.
- High personal standards with a passion for exceeding guest expectations.
- Proven ability to deliver and uphold exceptional customer service.
- A warm, confident personality with a natural flair for luxury service delivery.
- Excellent communication skills and confidence in addressing issues, escalating to management when needed.
- Strong attention to detail and a proactive, professional approach to delegation.
- Ability to work calmly and effectively under pressure.
- Excellent written and spoken English.
- Consistently immaculate personal presentation.
PERKS AND BENEFITS
- Discounts: Enjoy a range of discounts on our products, treatments, and dining experiences from day one, including: Purchase your lunch at any of our Farm shops (food to go or retail) and receive 50% off, up to the value of £20. Shop all other products at our Farm shops and retail stores including clothing, home, garden, food and drink at 30% off, in store and online. Visit any of our Daylesford Restaurants and receive 30% off, or any of our Pubs and received 10% off, for yourself and up to five guests. Book any of our wellness classes, treatments, services or courses at the Daylesford cookery school with 30% off for all employees. Receive 60% off all Bamford skincare and 30% off apparel in-store and online. Enjoy 40% off all bath, body & home fragrance products from both Daylesford Organic & Bamford, in store and online. Mental Health Support: 24-hour access to our Employee Assistance Programme through Help@Hand Padel Discount: (Cotswolds) Nationwide Gym Discounts: Various nationwide gym discounts available through Help@Hand such as PureGym and The Gym Group Local Gym Discounts (Cotswolds Area) Wellbeing modules: to provide practical support and advice for your wellbeing Electric Car Scheme: (subject to criteria, following probation) Volunteering Days: One paid day per year to volunteer with a charity of your choice Private Medical: Subsidised private medical insurance through Bupa Pension Scheme: Pay up to 9 percent of your salary into your pension each month with a 4.5 percent contribution from us Life Assurance: Cover equivalent to one year of your annual salary Enhanced Family Leave Pay (T&C’s apply) Enhanced Company Sick Pay (T&C’s apply) Enhanced Holiday Pay (up to 33 days per annum including Bank Holidays, Pro-Rata) Refer a Friend Scheme-Earn up to £750 when you refer a friend to work with us (T&C’s apply) Flu Jabs (optional, available twice per annum)
