The posting
Company dealing with food packaging solutions seeking a Customer Service Officer to join our team
Key Responsibilities:
- Responding to customer inquiries via telephone, email, and other communication channels in a timely and professional manner.
- Processing customer requests, orders, and transactions accurately and efficiently.
- Providing product and service information to customers, addressing questions and concerns.
- Maintaining detailed and accurate customer records and documentation.
- Resolving customer complaints and escalating complex issues to appropriate departments when necessary.
- Coordinating with internal teams to ensure customer requirements are met and deadlines are achieved.
Qualifications:
- Excellent communication skills, both written and verbal, with the ability to communicate clearly with customers and colleagues.
- Problem-solving skills and the ability to remain calm and patient in challenging situations.
- Previous customer service experience in a similar role is highly desirable.
- Ability to collaborate with internal teams to ensure client satisfaction.



