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Open nowPosted 3 days ago

Reservations Sales Agent

Banff Caribou Properties15 open roles

Where
229 Bear St #300, Banff, AB T1L 1H8, Canada
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Your applicationOpen nowReservations Sales AgentBanff Caribou Properties · 229 Bear St #300, Banff, AB T1L 1H8, Canada

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Banff Caribou Properties's own form.

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The clock on this job

Early applications get read.

12.7% of postings close within 7 days. Measured by our own scanner across the market. Banff Caribou Properties postings stay open a median of 20 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.5%3 days
  3. 12.7%7 days
  4. 20.4%14 days
  5. 35.6%30 days
  6. 58.7%60 days
This job: posted 3 days ago

Banff Caribou Properties median: 20 days open

The posting

Do you love travel, connecting with people and creating memorable guest experiences?

As a Reservations Sales Agent, you’ll be the first point of contact for guests planning their Banff getaway. You’ll use your knowledge of BCP’s hotels, packages, products and services to help guests find the perfect stay and turn enquiries into bookings. You’ll communicate with guests, travel agents and FIT partners by phone and email, providing knowledgeable, friendly and personalised service throughout the booking process.

What you’ll be doing

Answer guest and travel partner enquiries by phone and email in a professional and engaging manner. Build rapport, understand guest needs and confidently convert enquiries into bookings. Sell BCP’s hotels, packages, products and services, identifying opportunities to upsell and enhance stays. Use your knowledge of BCP offerings and Banff to make relevant recommendations. Process reservations, deposits, payments, confirmations and special requests accurately. Explain booking terms, conditions, cancellation policies and check-in information. Work closely with Front Office, booking partners and wholesalers to ensure guest needs are met. Maintain accurate reservation and guest information in our systems.

What you’ll bring

A friendly, confident and professional telephone manner. Strong communication and interpersonal skills. A natural ability to build rapport and turn conversations into sales. A positive, outgoing and guest-focused attitude. Excellent written and verbal English. The ability to work well in a fast-paced environment. Flexibility to work weekends and holidays. Previous customer service, sales or reservations experience is an asset. Hospitality property management system experience is an asset. A willingness to learn and be part of a positive team.

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