Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 101 days ago

Analyst/Senior Analyst Customer Experience

Bank of Hawaii112 open roles

Where
Honolulu, HI, United States
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowAnalyst/Senior Analyst Customer ExperienceBank of Hawaii · Honolulu, HI, United States

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Bank of Hawaii's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

8.2% of postings close within 7 days. Measured by our own scanner across the market. Bank of Hawaii postings stay open a median of 4 days.

Share of postings closed within
  1. 1.8%1 day
  2. 3.6%3 days
  3. 8.2%7 days
  4. 15.2%14 days
  5. 34.0%30 days
This job: posted 101 days ago

Bank of Hawaii median: 4 days open

The posting

Job Description

Under the direction of the Manager, this position will unleash the power of our Customer Feedback ecosystem throughout the company by formulating, communicating and tracking actionable recommendations based on their analysis of collective customer insights and other customer data points. This individual will bring a strong curiosity, problem solving, data analysis, collaboration, data visualization, and consultative skills to work hand-in-hand with internal ownership teams to listen, understand and deliver on our customers’ needs. This position will help to strategically advance how Bank of Hawaii, creates, measures, understands, and improves our customer interactions and solutions. Ensures compliance with all applicable laws, regulations, regulatory requirements and Bank policies and procedures, including but not limited to those related to Fair Banking, Anti-Money Laundering laws and regulations, Bank Secrecy Act and USA PATRIOT Act.

Responsibilities

  • Uses analytical skills to connect multiple customer feedback data sources (e.g., surveys, Voice of the Customer, social media, web traffic and activity, call/case volume and activity, bank relationship and transaction details, product feedback, etc.) to find and discover business insights that enriches our customers’ experience. Supports the ongoing monitoring and execution of customer perception and experience measurement related to bank strategies and initiatives, including determining and presenting the potential impact of such programs.
  • Develops reports, proposals and presentations that evaluate the potential benefit of various bank programs/initiatives and educate senior level decision makers, including Committee Members, on the merits and considerations of such programs/ activities. Identifies program needs and working with internal partners develops appropriate solutions or recommendations for implementation and maintenance of such programs (i.e. new/ongoing training, focusing on priority drivers, etc.).
  • Responsible for creating and managing projects and timelines, designing surveys, performing data analysis, creating dashboards and data visualizations, and stakeholder reporting of customer experience, satisfaction and feedback data. Reconciles and validates data as necessary to ensure completeness and accuracy of information.
  • Applies project management knowledge and skills to all initiatives. Integrates technical, business and human resource objectives of project stakeholders (project sponsors, resource managers and project team members).
  • Performs all other miscellaneous responsibilities and duties as assigned.

Qualifications

  • Bachelor’s degree in business or related area from an accredited institution or equivalent work experience.Analyst I: Minimum 3 years related work experience (analyst, senior analyst, CX or market research with a minimum of 2 years of responsibilities focused on technical aspects e.g., customer survey design and measurement, management reporting, data analysis, etc. or working manager for one or more of these areas). Experience determining, defining, tracking, measuring and reporting on customer satisfaction or survey metrics. Analyst II: Minimum 5 years related work experience (analyst, senior analyst, CX or market research with a minimum of 3 years of responsibilities focused on technical aspects e.g., customer survey design and measurement, management reporting, data analysis, etc. or working manager for one or more of these areas). Experience determining, defining, tracking, measuring and reporting on customer satisfaction or survey metrics. Senior Analyst: Minimum 8 years related work experience (analyst, senior analyst, CX or market research with a minimum of 4 years of responsibilities focused on technical aspects e.g., customer survey design and measurement, management reporting, data analysis, etc. or working manager for one or more of these areas). Experience determining, defining, tracking, measuring and reporting on customer satisfaction or survey metrics.
  • Demonstrated proficiency and expertise with personal computers and Microsoft applications (Outlook, Word, Excel, Access, Visio, and Power Point) or similar software. Advanced PowerPoint or presentation tool experience is preferred.
  • Demonstrated strong verbal, written and visual communication skills. Must be analytical, detail oriented, organized. Possess strong analytical, quantitative, and problem solving skills to connect customer needs to business and process improvement opportunities and risks, implement procedural or policy change, and still ensure internal controls. Strong project management and organizational skills required to execute and complete projects on-time and on budget. Ability to simultaneously manage multiple projects and assignments with varying deadlines. Demonstrated understanding of financial and business analysis, and forecasting and trends analysis. Able to leverage experience determining, defining, tracking, measuring and reporting on perception and experience metrics. Able to work flexible hours including holidays, weekends and evenings as needed or assigned.

As a Bank of Hawaii employee, you ensure (or assist with ensuring) compliance with applicable laws, regulations, regulatory requirements and Bank policies and procedures, including but not limited to those related to Fair Banking, Anti-Money Laundering laws and regulations, Bank Secrecy Act and USA PATRIOT Act.

Delivering exceptional customer experiences is at the heart of what we do at Bank of Hawaii. We listen, understand and deliver what our customers need to help them build a better tomorrow.

We are an EEO/AA employer, including disability and veterans. For Bank of Hawaii's full EEO statement, please visit https://www.boh.com/careers.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Bank of Hawaii's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Bank of Hawaii's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Bank of Hawaii's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.