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Open nowPosted 3 days ago

Associate Help Desk Technician

Baptist1,513 open roles

Where
Memphis, TN, United States
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Your applicationOpen nowAssociate Help Desk TechnicianBaptist · Memphis, TN, United States

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Baptist's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

8.4% of postings close within 7 days. Measured by our own scanner across the market. Baptist postings stay open a median of 5 days.

Share of postings closed within
  1. 1.8%1 day
  2. 4.0%3 days
  3. 8.4%7 days
  4. 15.4%14 days
  5. 34.1%30 days
This job: posted 3 days ago

Baptist median: 5 days open

The posting

Job Description

Job Summary

Provide initial employee support for technical inquiries received via phone, email, and messaging applications. Assess the nature of problems and resolve basic support issues. Troubleshoot software and hardware issues on laptops, desktops, tablets, and/or smartphones. Log or record support tickets and/or cases. For more complex issues, transfer internal customers to second-level Help Desk Technicians. Incumbent is subject to overtime, callback, and on-call as required. Perform other duties as assigned.

Responsibilities

  • Provides technical assistance to computer system users.
  • Solves problems dealing with a limited variety of concrete variables by interpreting written and verbal information and screen shots or other data supplied.
  • Maintains current knowledge of hospital information systems, software, networks and telecommunications technologies.
  • Uses standard tools, knowledge and experience to analyze, diagnose and resolve problems.
  • Contributes to evaluation and maintenance of existing support documentation.
  • Completes assigned goals.

Specifications

Experience

Minimum Required

  • 2 years experience or educational equivalent of Associate's degree.

Preferred/Desired

  • 2 years experience or educational equivalent of Associate's degree.

Education

Minimum Required

Preferred/Desired

Training

Minimum Required

Preferred/Desired

Special Skills

Minimum Required

Preferred/Desired

Licensure

Minimum Required

  • DRIVER'S LICENSE (CURRENT)

Preferred/Desired

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