Customer Success Representative - REMOTE

The posting

Job Summary

BARBRI is seeking a motivated and customer-focused Customer Success Representative to join our Customer Success team. This role is responsible for delivering exceptional service and support to customers and students by responding to inquiries, processing enrollments and orders, resolving issues, and ensuring a positive customer experience across multiple communication channels. The ideal candidate is detail-oriented, solutions-focused, and passionate about helping customers succeed while contributing to a collaborative team environment.

Applicants must be authorized to work in the United States on a full-time basis without the need for current or future employer sponsorship. This role does not offer visa sponsorship, and temporary work authorization is not eligible.

Location: Eagan, MN or Remote

Job Responsibilities

· Provide exceptional customer service and support through email, phone, live chat, SMS, social media, and other communication channels

· Respond promptly and professionally to customer and student inquiries

· Maintain a positive, empathetic, and customer-focused approach in all interactions

· Resolve customer issues efficiently and escalate complex concerns when appropriate

· Process enrollments, orders, modifications, refunds, and related administrative transactions

· Accurately enter and maintain customer information and records within internal systems

· Provide more advanced technical support after training and troubleshoot assistance for BARBRI products and services

· Collaborate with colleagues across departments to resolve customer concerns and improve the overall customer experience

· Identify opportunities to enhance support processes and provide feedback on operational efficiencies

· Contribute to team goals and initiatives while supporting special projects as assigned

· Maintain confidentiality and handle sensitive customer information with discretion

Required Qualifications, Capabilities, and Skills

· +2 years of customer service, customer support, administrative, or related professional experience

· Demonstrated ability to provide excellent customer service in a fast-paced environment

· Strong verbal and written communication skills

· Ability to remain calm, professional, and solution-oriented when handling challenging customer interactions

· Strong problem-solving and critical-thinking skills

· High attention to detail and accuracy

· Proficiency with computers and common business software applications

· Ability to manage multiple priorities and meet deadlines

· Strong organizational and time-management skills

· Professional maturity and ability to handle confidential information appropriately

Preferred Qualifications

· Experience supporting customers within an education, eLearning, SaaS, or technology-focused environment

· Experience using CRM, ticketing, or customer support platforms

· Experience providing technical support or troubleshooting assistance

· Familiarity with online learning platforms or digital education products

· Experience working in a high-volume customer contact environment

· Demonstrated ability to identify process improvements that enhance the customer experience

Thrive Beyond the Basics: Our Perks Package

We believe your dedication deserves more than just a paycheck. That's why we offer a comprehensive perks package designed to support your well-being and fuel your passions. Here's a taste of what awaits you:

• Competitive Benefits: Health, dental, vision, and life insurance plans to keep you and your loved ones covered. Plus, a healthy contribution to your 401(k) retirement savings.
• Work-Life Harmony: We prioritize a healthy balance. Enjoy generous paid time off, including vacation, sick leave, volunteer and other "personal" days, to recharge and explore your interests.
• Wellness Programs: Stay healthy and happy with an on-site fitness facility in our HQ, discounts on gym memberships, and wellness initiatives to support your physical and mental well-being.
• Continuous Learning Opportunities: As an education company, we believe in the power of learning. Access our extensive library of educational resources, courses, and workshops to enhance your skills and knowledge in both professional and personal development areas.
• Flexible Work Arrangements: We understand the importance of work-life balance. Enjoy flexible work hours and remote work options, allowing you to manage your schedule and responsibilities effectively.
• Opportunities for Growth and Advancement: We're committed to helping you reach your full potential. Benefit from opportunities for career growth and advancement through mentorship programs, volunteer opportunities, performance evaluations, and ongoing feedback/coaching sessions.
• Employee Assistance Program: Life can be unpredictable, and we're here to support you through challenging times. Access our employee assistance program for confidential counseling, legal assistance, and other support services.
• And More!

At BARBRI, we believe that investing in our employees leads to mutual success. Join us and be part of a passionate team dedicated to transforming education through innovative technology.

BARBRI is an equal opportunity employer workplace. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

We are dedicated to creating an inclusive environment where all employees feel valued, respected, and empowered to contribute their unique perspectives and talents.

Qualified applicants will receive consideration for employment without regard to their race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Join us in our mission to empower individuals through education and technology. We welcome candidates from all backgrounds to apply and help us build an inclusive workforce.