The posting
Job Description
Purpose of the role
To provide operating and administrative support to senior leaders, simultaneously shaping and executing long-term strategic change, whilst helping to navigate complex challenges in the performance of their roles
Accountabilities
- Implementation of Target Operating Model, business development, and financial and non-financial resource allocation, providing strategic insight and thought leadership.
- Strategic support to and oversight of demand pipeline and the book of work, including assistance in the development and execution of strategic initiatives, projects, research, and analysis to support decision-making.
- Support to and guidance for operational efficiency and colleague/customer/client experience within the organisation, including the identification of areas for improvement, streamlining of processes, and implementation of best practices to enhance productivity, effectiveness and experience.
- Management of of people plan, talent development and succession planning including the identification of high-potential employees, provision of mentorship and guidance, and support to leadership development and diversity initiatives.
- Communication with internal and external stakeholders, management of communication channels and ensuring effective coordination across different departments and teams.
- Participation in compliance activities such as SMR and other regulatory registrations/certifications, as well as support for crisis management and risk mitigation, including the development of contingency plans, coordination of responses to emergencies, and business continuity.
- Management of all organisational/team requirements relating to technology, real estate, people and communications in conjunction with relevant partners across the firm.
- Enablement of oversight of risk management and compliance with internal and external requirements, including internal Governance on critical control activities in partnership with the CCO team, such as Records Inventory and RCSAs.
- Cost control and workforce management of the Business/Function, including involvement in financial analysis and planning, forecasting, and monitoring of financial performance against targets.
Assistant Vice President Expectations
- To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions.
- Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes
- If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
- OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes.
- Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.
- Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.
- Take ownership for managing risk and strengthening controls in relation to the work done.
- Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
- Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.
- Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively.
- Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience.
- Influence or convince stakeholders to achieve outcomes.
All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.
Joining in as “AVP - Business Management, UKCB”, The UK Corporate Bank (UKCB) CEO Office supports the UKCB Chief Executive Officer and UKCB Chief of Staff. The team is responsible for planning and overseeing the CEO’s internal and external engagement, ensuring the CEO is appropriately briefed and that their priorities are understood and delivered. The CEO Office is also responsible for executive governance, communications and special projects.
Overall purpose of role
The role holder will support the effective running of the UKCB CEO Office, coordinating and reviewing executive governance, accelerating execution of strategic objectives and supporting strategic and ad-hoc priorities. The role will also provide support across the wider Chief of Staff Office where required and help strengthen adherence to Barclays’ Consistently Excellent standards.
Key Accountabilities
- Support effective Executive Governance across the UKCB CEO Office, ensuring Group ExCo and UKCB ExCo agendas are aligned to execution priorities and connected across governance forums.
- Own and maintain key UKCB CEO Office priority trackers and planners, coordinating inputs across multiple stakeholders, validating the accuracy and quality of information, tracking progress and proactively identifying gaps, risks and competing priorities.
- Support the Director and VP of the UKCB CEO Office to maintain a clear view of priorities, challenging and advising where appropriate to ensure focus remains on the most important outcomes and issues requiring attention.
- Drive stronger information and insight sharing across the UKCB CEO Office and wider Chief of Staff Office, evolving measures and KPIs where required.
- Work across UKCB to improve Consistently Excellent standards, streamline operating processes and remove barriers to execution.
- Oversee UKCB CEO Office-owned policies, processes and procedures, identifying opportunities to simplify and strengthen ways of working.
- Support strategic and ad-hoc priorities and projects on behalf of the UKCB Chief of Staff, UKCB CEO Office Director and wider Chief of Staff Office, as required.
Stakeholder Management and Leadership
The role holder will work closely with colleagues across the UKCB CEO Office, wider Chief of Staff Office and UKCB Business Management teams, building strong relationships with senior stakeholders across UKCB and the wider firm.
Decision-making and Problem Solving
The role holder will gather, review and analyse information from across UKCB, ensuring its accuracy and identifying issues, gaps and competing priorities. They will exercise sound judgement, constructively challenge where appropriate and provide clear recommendations to the UKCB CEO Office Director and Chief of Staff. They will also produce clear, concise reports and presentations to support effective decision-making.
Risk and Control Objective
Support effective risk management and the continued strengthening of controls across the work of the UKCB CEO Office and, where relevant, the wider Chief of Staff Office.
You may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills.
Essential Skills/Basic Qualifications:
- Track record of operating within a Chief of Staff or Business Management function, demonstrating discretion and the ability to manage highly sensitive matters at a senior level.
- Highly organised and disciplined, with the ability to forward plan, anticipate risks and bring together teams across the organisation to resolve issues.
- Strong experience co-ordinating and tracking complex deliverables against tight timeframes.
- Strong written and verbal communication and stakeholder management skills, with the ability to engage effectively at senior levels.
- Ability to synthesise multiple information sources into clear, concise materials for senior audiences.
Desirable skills/Preferred Qualifications:
- Experience reviewing Board and Committee papers, including financial reports and business-related MI.
- Experience of horizon scanning and identifying emerging issues and priorities.
- Ability to analyse financial and business MI and identify key discussion points for senior stakeholders.
- Ability to simplify complex information into clear priorities, applying a systematic, disciplined and analytical approach while operating effectively in ambiguity.
- Experience supporting and driving projects and initiatives across organisational boundaries, with the ability to influence across reporting lines.
This role will be based out of Gurugram.
