The posting
Growth Partner
Full-Time | Tempe, AZ
ABOUT BASATA
At Basata, we’re rethinking the way healthcare practices get work done. Our AI-powered tools help automate the repetitive, time-consuming tasks that bog teams down, so staff can spend less time on admin and more time with patients.
We’re a small, fast-moving team that loves building smart systems and simple, intuitive experiences. If you’re someone who gets excited about early-stage energy, designing better ways to work, and fixing what’s broken in healthcare, we’d love to connect.
ABOUT THE ROLE
Basata is building a new kind of customer relationship, one that goes well beyond onboarding and check-in calls. As a Growth Partner, you'll be a trusted advisor to the medical practices we serve, helping them understand their performance, adopt the platform in ways that meaningfully improve their referral workflows, connect with patients, resulting in both better patient care and growth for medical practices. This is not a support role. It's a consultative, high-accountability position for someone who can speak the language of healthcare operations and translate it into action.
You'll work directly with practice administrators, call center staff, and clinical leadership. You’ll be coaching them on how to get the most out of the platform, identifying where they're leaving value on the table, and partnering with them to fix it. You'll own the health and retention of your book of business and be a key voice back to our internal teams on what's working and what isn't.
WHAT YOU'LL DO
- Own a portfolio of medical practice customers, serving as their primary relationship and strategic point of contact post-implementation
- Conduct regular business reviews with practice leadership, using platform data and key metrics to surface opportunities and flag risks
- Coach front desk, call center, and admin staff on workflows and best practices that drive platform adoption and referral conversion
- Deliver ongoing training as the product evolves, ensuring your customers are always getting full value from new features and capabilities
- Monitor customer health signals and proactively engage at-risk accounts before issues escalate
- Partner with the Implementation team to ensure a smooth handoff and fast time-to-value for new customers
- Serve as a structured feedback loop between customers and the Product team, capturing what's working, what isn't, and what practices need next
- Identify expansion opportunities within your book
- Operate with a high degree of autonomy and comfort in an early-stage environment where process is still being built
WHAT WE’RE LOOKING FOR
- You've worked within and led medical practices, understanding how they operate and what makes them successful, end to end.
- 5+ years of experience in customer success, account management, or similar role
- Expertise in healthcare workflows. This includes referral management, front office operations, call center dynamics, and revenue cycle. You can speak credibly to practice administrators and clinical staff because you’ve had direct experience with them before
- A track record of managing a book of business and being accountable to retention or growth outcomes, not just satisfaction scores
- Strong coaching instincts. You know how to help a team change a habit, not just explain a feature
- Experience delivering training to non-technical audiences and adapting your approach based on the room
- Comfort with ambiguity and an ability to build structure where none exists — this is an early team and you'll help define how this role works
- Experience using a CRM (HubSpot experience a plus) and an ability to work from data to drive customer conversations
- Excellent communication skills. You can adjust your style whether you're in a room with a practice manager, a call center rep, or a CEO
Nice to have:
- Experience at an early-stage or high-growth SaaS company
- Background in health tech, digital health, or practice management software
- Familiarity with referral management or patient access workflows specifically
WHY JOIN BASATA?
- Drive real impact. Your work will help clinics run more smoothly and ensure patients get the care they need—faster and with fewer headaches.
- Shape something meaningful. From early product decisions to UI details, you'll play a big role in crafting both the code and the overall user experience.
- High ownership. Join a team where you’re trusted to lead, build, think critically, and bring ideas to life.
- Work with purpose. We’re not here to throw more tech at the wall, we're solving real problems in healthcare with tools that people rely on every day.
OUR CORE VALUES
- We earn trust every day We build trust through honesty, consistency, and respect in every interaction. We do what we say we will do and act with integrity toward our team, customers, and patients.
- We find a way We stay curious, resourceful, and persistent when the path forward is not obvious. We look beyond the first answer and keep working until we find a solution that serves the mission.
- We take action today We recognize that our mission requires us to act now, not wait for perfect conditions. We move quickly with clear purpose, focusing our energy on the actions that create meaningful progress.
- We own the finish line We take responsibility for outcomes, not only our individual tasks. We communicate openly, follow through on commitments, and stay engaged until work is truly complete.
- We do bold things We are willing to question assumptions, take thoughtful risks, and pursue bold ideas that have meaningful impact. We bring courage and conviction to the work while remaining open to learning.
