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Open nowFirst seen 5 hours ago

Escalations Specialist

Bay Alarm Company27 open roles

Where
Concord, CA, USA
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Your applicationOpen nowEscalations SpecialistBay Alarm Company · Concord, CA, USA

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Bay Alarm Company's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.1% of postings close within 7 days. Measured by our own scanner across the market. Bay Alarm Company postings stay open a median of 4 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 13.1%7 days
  4. 21.1%14 days
  5. 35.7%30 days
  6. 58.7%60 days
This job: first seen 5 hours ago

Bay Alarm Company median: 4 days open

The posting

Position Summary: Triage and resolve escalated customer matters, seeking viable solutions to bring issues to resolution. Optimal de-escalation while bringing customer satisfaction to problems that can potentially be high impact issues. This is a highly visible role, where you will have the opportunity to work cross-functionally with varying departments to tackle problems, supervise accounts and follow through with ongoing issues.

Responsibilities

  • Maintain professional customer service communications regarding any issues or questions.
  • Make recommendations on improvements that aid in better customer service.
  • Resolve concerns regarding customer accounts, including but not limited to, service charges, appointments, and overall customer experience.
  • Respond and follow up on inquiries from customers and branch personnel in a timely fashion.
  • Supports call escalations in various Central Station and Branch departments.
  • Provides Excellent Customer Service

Qualifications

  • Exceptional Verbal and Written Communication
  • Exceptional Customer Service
  • Creative Problem Solving
  • 2 Years Central Station experience preferred
  • High School Diploma or equivalent required
  • Valid driver's license and a clean driving record required.
  • Final applicant will need to have the ability to pass a pre-employment screening process.

Physical Requirements and Working Conditions

  • Frequent walking, sitting, talking, listening, working at a computer, and reaching with hands and arms.
  • Occasional standing, stooping, kneeling, crouching and crawling, and traveling.
  • Occasional lifting and moving up to 25 pounds.
  • Motor vehicle driving vision and computer usage vision required.
  • Close, distance, color, focusing and peripheral vision and depth perception required.
  • Occasional exposure to moving mechanical parts and radio-magnetic and electro-mechanical emissions.
  • Noise level is usually moderate.

Join the Bay Alarm Family!

Come start or advance your career at Bay Alarm, the nation's largest independently owned security company. We prioritize internal growth for our employees and offer outstanding promotional opportunities. As a family-owned company we value work life balance. 15% of our employees have been with Bay Alarm for 15+ years! Work locally and make a difference in your community at one of our 16 branch locations across California, Arizona, and Washington.

All positions support Bay Alarm in our commitment to being our best at every opportunity, providing the expertise, technology, personalized service and support to keep our customers and their valuables safe.

We offer comprehensive benefits; medical, dental, vision, life insurance, and 401(k) with company match.

Bay Alarm is an Equal Employment Opportunity (EEO) employer. We value diversity and inclusion and strive to make every employee's experience here enriching.

Highlights Include:

  • Alarm System Purchase Plan and Employee Discounts
  • Benefits; medical, dental, vision, life insurance, long term disability
  • Vacation, Sick Time, Holidays, Bay Alarm Days
  • 401(k) with a company match
  • Employee Referral Bonus Program
  • Flexible Spending Account
  • Employee Assistance Program (EAP)
  • Education Reimbursement
  • Family Scholarship Programs
  • Employee Resource Groups
  • Community Service Programs

Check out this video to get to know more about Bay Alarm!

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