Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 2 days ago

Application Support Analyst

BCC635 open roles

Pay
£46,300 a year
Where
Brighton
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowApplication Support AnalystBCC · Brighton

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on BCC's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.7% of postings close within 7 days. Measured by our own scanner across the market. BCC postings stay open a median of 14 days.

Share of postings closed within
  1. 2.3%1 day
  2. 4.8%3 days
  3. 13.7%7 days
  4. 22.1%14 days
  5. 37.2%30 days
  6. 59.1%60 days
This job: posted 2 days ago

BCC median: 14 days open

The posting

Job Description:

Application Support Analyst

Salary: from £46,300 Neg depending on experience Location: Brighton (BN1 4FY) – 2 days per week in office Permanent Shift Pattern: Full-time, 37.5 hours per week This role supports a 24/7 business operation and includes participation in an on-call support rota (approximately 1 in every 4 weeks).

We make health happen

At Bupa, our purpose is simple: helping people live longer, healthier, happier lives and making a better world.

As an Application Support Analyst, you'll play a vital role in ensuring the technology and systems that support our customers and colleagues operate effectively and reliably. Working within Bupa Global, you'll be responsible for providing exceptional application support, resolving incidents, requests and technical issues, and helping to maintain a seamless user experience across key business-critical platforms.

This is an exciting opportunity for someone who enjoys solving complex technical challenges, collaborating with a wide range of stakeholders, and contributing to the continuous improvement of systems and services. You'll work alongside internal technology teams, business users and external partners to identify root causes, deliver long-term solutions and support ongoing technology change across the organisation.

How you’ll help us make health happen:

· Manage and triage application support incidents, ensuring priority issues are addressed effectively and within agreed service levels.

· Investigate, diagnose and resolve application incidents, events, requests and technical queries.

· Perform root cause analysis on recurring issues and recommend permanent improvements and fixes.

· Support a variety of business applications and technologies while maintaining a high quality of service.

· Work closely with business stakeholders to understand technical requirements and deliver appropriate solutions.

· Undertake minor development and enhancement activities where required.

· Contribute to service improvement initiatives and identify opportunities to enhance technology services.

· Support the onboarding of new applications and services into operational support environments.

· Participate in change management, implementation and release activities.

· Provide clear and timely communication to stakeholders throughout the incident lifecycle.

· Build effective relationships with internal teams, managed service partners and third-party vendors to deliver positive customer outcomes.

Key Skills & Experience

We're interested in hearing from candidates who bring a combination of technical expertise, analytical thinking and a customer-focused mindset.

You'll ideally have:

· Experience working within an Application Support, Technical Support or Production Support environment.

· Strong troubleshooting, diagnostic and problem-solving skills.

· Experience operating within an ITIL-based support framework, with ITIL Foundation certification desirable.

· Excellent communication skills, with the ability to engage technical and non-technical stakeholders.

· Experience working across complex technical environments and multiple business applications.

· Knowledge of supporting enterprise platforms and working collaboratively within matrix teams.

· Experience working with third-party suppliers and outsourced service providers.

In addition, you'll have experience in one or more of the following areas:

· Azure technologies

· REST or SOAP integrations

· C#

· ASP.NET / MVC

· SQL Server, T-SQL or Oracle PL/SQL

· SSIS, SSRS or SSAS

· JavaScript, HTML, CSS or JQuery

· A degree in Computer Science, Engineering, Mathematics, Science or a related discipline would be advantageous. Experience supporting a global or 24/7 operational environment would also be beneficial.

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

· 25 days annual leave, with the option to buy and sell leave

· Enhanced pension scheme

· Private medical insurance

· Health and wellbeing support through Viva

· Access to Bupa healthcare services and products

· Family-friendly benefits and policies

· Hybrid and flexible working opportunities

· Employee discounts and reward programmes

Why Bupa

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to "Be You at Bupa". We champion diversity and understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

If you require information regarding this role in an alternative format, please email [email protected].

Time Type:

Full time

Job Area:

IT

Locations:

Victory House, Brighton

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against BCC's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on BCC's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    BCC's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.