The posting
POSITION: Regional Community Services Facilitator STATUS: Permanent; Full-Time with benefits SHIFT: 35 hours per week LOCATION: Vancouver, BC or anywhere in Lower Mainland as long as you are able and willing to come to the office in Vancouver twice a week (Hybrid, 2 days per week in office in Vancouver) CLASSIFICATION: Exempt WAGE: Salaried CLOSING DATE: Open Until Filled A bit about the role As a Regional Community Services Facilitator, Lower Mainland & Fraser Valley you’ll be the bridge between the BC SPCA and the communities we serve. You’ll work closely with internal teams, local partners, volunteers and residents to deliver services that are thoughtful, inclusive and responsive to real community needs. You’ll be connecting with people, coordinating services, solving problems and assisting both animals and their humans to get the support they need. You’ll also play a key role in growing our volunteer network, collaborating with local governments and social service organizations, and helping us understand what’s working – and what could be better. The Impact You’ll Have This isn’t just a job – it’s a chance to create real, lasting change. As a Regional Community Services Facilitator, you’ll be the reason a family can keep their beloved pet during a tough time. You’ll help ensure that someone facing housing insecurity doesn’t have to choose between shelter and their animal. You’ll empower volunteers to make a difference in their own communities. And you’ll help shape a more compassionate, inclusive approach to animal wellbeing – one that sees people and animals as part of the same story. Your work will ripple outward: stronger communities, healthier animals, and a more connected, caring world. What you’ll be doing Duties Related to Community Outreach/Partnerships (30%):
Build relationships with key partners in the organization and community (e.g. social service agencies, veterinary clinics, housing providers, etc.); facilitate interactions that enhance trust.
Communicates regularly with internal/external partners to ensure issues are being identified and addressed in a timely way, explore trends/opportunities, share ideas, and build relationships.
Contributes to municipal government strategies, specifically around our understanding of the municipal landscape and priorities.
Collaborates with social service organizations to provide support to community members and their animals, including referrals to other services as needed.
Actively looks for new opportunities to address any gaps in community service activities and partnerships and brings forward suggestions to Senior Manager for consideration.
Co-develops a regional community events strategy and implementation plan with the Senior Officer, Regional Communications including:
Identifying and participating in events that enhance community engagement and outreach.
Leading on those events that are identified as primarily supporting vulnerable animals and their guardians by promoting the human-animal bond, enabling diversion to intake and contributing to efforts that address identified root causes.
Attending other community events regionally, as required.
Participates in the recruitment/selection process, trains and manages volunteer ambassadors for these community events throughout the region; does so in collaboration with the Senior Officer, Regional Communications where volunteers support events in both portfolios.
Acts as a knowledgeable representative of the BC SPCA and fosters meaningful connections with diverse community members.
Duties Related to Volunteers (30%):
Responsible for onboarding, training, scheduling, coordination, performance management, communication, and recognition of volunteers in the assigned area/portfolio.
Ensures volunteers follow BC SPCA policies and procedures including those relating to animal health, welfare and behaviour, administration, health/safety/wellness safety, communications, etc.
Works with the Volunteer Resources team to ensure volunteer opportunities/challenges are proactively identified and actioned; actively participates in and leads initiatives and pilot projects to expand community-based volunteer opportunities in the assigned area.
Leads regular meetings with volunteers to share local/regional/provincial information and provide opportunities for discussion and input.
Plans and executes volunteer appreciation events and activities.
Promotes and implements volunteer management protocols, including sign-in/sign-out procedures and accurate hour logging within Better Impact, to enhance accountability and engagement.
Identifies new opportunities to engage and utilize volunteers across Community Services programs and services to expand the team's impact. Collaborates with Volunteer Resources to align efforts, ensuring efficient use of resources, avoiding duplication of work, and maximizing volunteer engagement in assigned portfolio.
Participates in campaigns to raise awareness of the need for and support the recruitment of fosters in communities without a physical BC SPCA location.
Duties Related to Service Delivery (25%):
Collaborate with the Animal Flow, Animal Protection Services, and Direct Care teams to coordinate resources that either help prevent animals from entering the shelter or support their intake when necessary. This may include arranging volunteer transport, coordination of Community Services programming, emergency boarding or other urgent services.
Supports the BC SPCA Community Spay & Neuter program within assigned geographical area.
Supports the delivery of BC Pet Registry Microchip Clinics within the assigned geographical area.
Works within the BC SPCA’s Provincial Food Bank program to develop partnerships and provide regular service delivery within communities. This includes:
Engaging with participants and partners accessing services to promote the work and mission of the BC SPCA.
Plans for and ensures adequate peoplepower through volunteers or program partners is in place to deliver effective and empathic services to participants.
Receives supply requests from partner organizations and works within the BC SPCA Food Bank program parameters to order food and supplies as needed.
Builds relationships and actively sources opportunities for supply of donations within the region to support the service delivery of the Food Bank program.
Receives and resolves any public complaints and concerns related to the BC SPCA Community Services in the assigned area and advances to next-level supervisor, as required.
Supports the Animal Helpline team pertaining to requests for information and support regarding community services.
Other Financial/Administrative Duties (10%):
Administers assigned annual budget.
Reviews expenses and revenues regularly and ensures compliance with the approved budget monthly.
Ensures invoices are processed in a timely and accurate manner.
Collaborates with Public Engagement & Advancement to identify funding opportunities to support Community Services programming, including identifying grants and collaborating on applications and reporting.
Completes required reports accurately and on time.
Ensures key data is tracked for future decision-making.
Analyzes and interprets statistics and data to help inform decision-making and program development.
Identifies community needs within the assigned region, especially in areas without a BC SPCA physical presence, to Senior Manager, Community Services and provides input into ways to address any gaps.
Represents the BC SPCA in a professional and knowledgeable manner and may be required to speak to local media or within the organization, guided by the Media & Internal Communications Team.
Performs other duties as assigned. What we’re looking for These are the skills and experiences we are looking for, if you see yourself in this list and feel excited about the work, we’d love to hear from you!
Post-secondary education in social work, community development or a related field plus 5-8 years’ related experience; or an equivalent combination of education and experience acceptable to the employer.
Related experience includes but is not limited to:
Relationship building/management and customer service;
Social work;
Working within the non-profit sector – particularly animal welfare or human services;
Experience coordinating/leading volunteers;
Administering a budget.
Working knowledge of the concepts of equity, diversity, inclusion and reconciliation with a strong understanding of trauma-informed practices, cultural awareness and decolonizing approaches.
Valid Class 5 BC driver’s license and driver’s abstract.
Ability to travel throughout the region and work evenings and weekends when required.
Ability to manage multiple priorities, organize time, and deliver effective results.
Excellent verbal and written communication skills and ability to work with internal and external parties at all levels; able to relate respectfully to a diverse audiences.
Proficiency in Microsoft Office Suite (Teams, Word, Excel, PowerPoint, Outlook) and other relevant software.
Ability to do heavy lifting, pushing and pulling on a regular basis; must be able to work with and around animals.
Philosophical harmony with the mission, vision, values and strategic direction of the BC SPCA.
What it’s like to work here We are a team of passionate, kind, and curious people who care deeply about our mission. We value collaboration, equity and continuous learning. This role is part of a growing team that is reimagining how animal wellbeing can be more community-centred, inclusive and sustainable. You’ll have the chance to shape how we do this work and grow with us as we do. Ready to apply? We’d love to hear from you. Please send us your resume and a cover letter about why this role speaks to you.
