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Open nowPosted today

Application Production Support Engineer (SRE)

BEATHCHAPMAN (PTE. LTD.)

Pay
SGD 9,000 – SGD 12,000 a month
Where
Central, Singapore
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Your applicationOpen nowApplication Production Support Engineer (SRE)BEATHCHAPMAN (PTE. LTD.) · Central, Singapore

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This job: posted today

The posting

Client introduction

Our client is an established fintech headquartered in Singapore, operating across cross-border payments and foreign exchange.

As the business continues to grow, they are strengthening the team responsible for keeping their live applications running reliably. This is a newly created role within the SRE team, reporting to the Head of SRE, with a strong focus on application production support and incident management.

The role will initially be a hands-on individual contributor position, with the opportunity to progress into a leadership role over the next one to two years as part of the team's succession plan.

Job responsibilities

  • Own day-to-day production support for live FX and payments applications.
  • Monitor application health and performance, responding to production alerts, incidents and service disruptions.
  • Investigate application issues such as failed transactions, API errors, configuration problems and integration failures using logs, dashboards and system metrics.
  • Use monitoring and log analysis tools such as Grafana, Prometheus, Datadog, OpenSearch, Kibana and Logstash to troubleshoot production issues.
  • Configure and improve monitoring alerts to detect application issues early and support faster resolution.
  • Take ownership of production incidents, root-cause analysis and follow-up actions, working with developers on application defects where necessary.
  • Write Bash and Python scripts to automate support activities, improve troubleshooting and reduce manual work.
  • Work closely with development, product and operations teams to investigate and resolve production issues.
  • Establish monitoring, production support and incident-response processes for new products and application changes.
  • Maintain runbooks, operational documentation and support procedures.
  • Assist with technical client integration or onboarding issues when required, alongside the client-support team.

Job requirements

  • At least 7 years of relevant experience in application production support, L2/L3 application support or application-focused site reliability engineering.
  • Strong hands-on experience supporting live business applications, including troubleshooting application errors, API issues, configuration problems and production incidents.
  • Practical experience using monitoring tools (Grafana, Prometheus, Datadog or similar) and log analysis tools (OpenSearch, Kibana, ELK, Splunk or similar) to investigate and resolve production issues.
  • Able to independently investigate application issues using logs, metrics, monitoring dashboards and application behaviour.
  • Good scripting ability in Bash, Python or similar languages, particularly for troubleshooting and operational automation. SQL experience would be useful.
  • Sound understanding of incident management, RCA, SLA/SLO practices, runbooks and production support processes.
  • Familiarity with Linux, Kubernetes, cloud environments or containerised applications would be useful, particularly in supporting live applications.
  • Experience supporting applications in banking, financial services, payments, trading or other high-availability environments would be advantageous, but is not essential.
  • Experience in QA, UAT or release validation would be an advantage.
  • Client-facing experience would be useful but can be developed. Strong application troubleshooting and production support experience is more important.

Why you should join them

  • Newly created role with a genuine path to grow into a lead position as part of succession planning.
  • Take ownership of production support and reliability for business-critical FX and payments applications.
  • Work in a modern technical environment with exposure to application monitoring, observability, scripting and incident management.
  • Opportunity to improve production support processes, monitoring and operational efficiency as the business grows.
  • Work closely with the Head of SRE, engineering, product and operations teams.
  • A chance to shape how the production support and reliability function develops over time.

JL Reg No. R1766249 BeathChapman Pte Ltd Licence no. 16S8112

Posting text belongs to the employer. Removal requests: contact us.

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