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Open nowPosted today

Head of Service Delivery, Banking Applications (Singapore)

BEATHCHAPMAN (PTE. LTD.)

Pay
SGD 12,000 – SGD 15,000 a Monthly
Where
Central, Singapore
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Your applicationOpen nowHead of Service Delivery, Banking Applications (Singapore)BEATHCHAPMAN (PTE. LTD.) · Central, Singapore

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Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.4%7 days
  4. 20.0%14 days
  5. 35.5%30 days
  6. 58.6%60 days
This job: posted today

The posting

About the Role

A global IT services firm is looking for a Head of Service Delivery to lead a new programme on one of its strategic banking accounts in Singapore. You’ll be the senior delivery voice on the ground, running day-to-day delivery, managing the client relationship onsite and working with the India delivery lead who runs offshore operations. You’ll report to the regional delivery head for ASEAN.

Key Responsibilities

  • Own application delivery and service outcomes for a strategic banking customer, across digital banking, payments and modernisation work.
  • Manage the customer relationship in Singapore, including service reviews, steering committees and senior stakeholder reporting.
  • Work with the India delivery lead to run offshore operations and make sure onsite requirements are met.
  • Lead a large onshore and offshore team, building delivery leaders and a client-first culture.
  • Keep delivery on track for quality, cost, schedule and SLAs, and manage risk and escalations.
  • Support account growth by spotting expansion opportunities and improving delivery margin.

What We’re Looking For

  • 18+ years in IT services, with at least 10 years in banking and financial services
  • Strong applications background (application development, maintenance, modernisation). This is not an infrastructure role.
  • Digital banking and payments delivery experience
  • Experience leading onsite and offshore teams, ideally with India delivery
  • A track record of presenting to senior client stakeholders and running governance forums
  • Hands-on technology experience earlier in your career
  • Strong communication and negotiation skills

What’s on Offer

A senior leadership seat on a new programme for a strategic banking client, with a broad delivery mandate, a large team, and regular exposure to senior client technology leaders.

ST Reg No. R1768414 BeathChapman Pte Ltd Licence no. 16S8112

Posting text belongs to the employer. Removal requests: contact us.

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