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Open nowPosted 1284 days ago

客服专员(淘宝/抖音)

befriends/index18 open roles

Where
Hangzhou, Zhejiang, Chinese Mainland
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Your applicationOpen now客服专员(淘宝/抖音)befriends/index · Hangzhou, Zhejiang, Chinese Mainland

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on befriends/index's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

11.5% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.5%7 days
  4. 18.1%14 days
  5. 35.6%30 days
  6. 44.6%60 days
This job: posted 1284 days ago

The posting

1.用户服务：通过抖音私信/店铺客服系统、淘宝客服系统，为用户提供及时、专业的售前、售后服务；解答用户疑问，处理用户反馈或投诉；按规范记录工单，并协调内外部资源妥善处理用户遇到的各种问题，直至处理完毕； 2.直播过程服务：紧跟直播节奏，根据流程规范对弹幕、评论进行有效管理；及时解答回复用户在直播间的评论咨询；与运营紧密配合，及时有效发现直播过程中出现的各种问题，反馈至运营及时修正，保障用户购买体验； 3.满意度管理：通过不断地改进服务方式和流程，为用户提供高效、专业和极致的服务，提升服务效率，提升用户满意度和忠诚度；对用户和公司业务负责，达成个人及业务目标； 4.流程优化：总结归纳上播的产品问题，以及用户反馈，协调公司各部门资源，持续推动流程优化和改进； 5.团队配合：与团队成员相互配合，保质保量完成个人及上级交办的其他工作。

岗位要求 1.良好的沟通表达能力，能快速理解用户问题，以及能给出解决方案； 2.良好的服务意识和用户思维，工作严谨认真，有责任感和敏感度； 3.拥有稳定的情绪，能承受较强的工作压力，能以平常心看待各类用户和问题； 4.能接受轮班轮休制和晚班（必须），工作时间8小时，最晚班次至02:00左右； 5.能适应多线程作业，有团队意识，有足够强的跨部门协作沟通能力优先； 6.熟练使用常用办公软件，如 Excel、Word 等，熟练使用飞书文档者优先； 7.有一年以上电商客服工作经验，熟悉客服流程，有管理经验者优先； 8.大专及以上学历，本科学历优先。

1.用户服务：通过抖音私信/店铺客服系统、淘宝客服系统，为用户提供及时、专业的售前、售后服务；解答用户疑问，处理用户反馈或投诉；按规范记录工单，并协调内外部资源妥善处理用户遇到的各种问题，直至处理完毕； 2.直播过程服务：紧跟直播节奏，根据流程规范对弹幕、评论进行有效管理；及时解答回复用户在直播间的评论咨询；与运营紧密配合，及时有效发现直播过程中出现的各种问题，反馈至运营及时修正，保障用户购买体验； 3.满意度管理：通过不断地改进服务方式和流程，为用户提供高效、专业和极致的服务，提升服务效率，提升用户满意度和忠诚度；对用户和公司业务负责，达成个人及业务目标； 4.流程优化：总结归纳上播的产品问题，以及用户反馈，协调公司各部门资源，持续推动流程优化和改进； 5.团队配合：与团队成员相互配合，保质保量完成个人及上级交办的其他工作。

岗位要求 1.良好的沟通表达能力，能快速理解用户问题，以及能给出解决方案； 2.良好的服务意识和用户思维，工作严谨认真，有责任感和敏感度； 3.拥有稳定的情绪，能承受较强的工作压力，能以平常心看待各类用户和问题； 4.能接受轮班轮休制和晚班（必须），工作时间8小时，最晚班次至02:00左右； 5.能适应多线程作业，有团队意识，有足够强的跨部门协作沟通能力优先； 6.熟练使用常用办公软件，如 Excel、Word 等，熟练使用飞书文档者优先； 7.有一年以上电商客服工作经验，熟悉客服流程，有管理经验者优先； 8.大专及以上学历，本科学历优先。

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