The posting
Sales & Service Lead
Benefit Brow Bar at Macy’s Valley Fair – 2801 Stevens Creek Blvd, Santa Clara, CA 95050
We’re Benefit Cosmetics, and we’re all about making beauty radically feel good. Since 1976, we’ve been dreaming up unexpected answers to unmet beauty needs by producing iconic products like Benetint, The POREfessional, BADgal BANG!, and probably every brow product in your bag (what can we say, we are the world’s #1 brow brand, after all). We’re a global brand in more than 60 countries, with thousands of Brow Bars, Boutiques, and Beauty Experts bringing our joyful approach to life every day. As part of the LVMH Group, we pair prestige power with our indie spirit, and we’re just getting started. If you’re ready to bring the energy and help make laughter the best cosmetic, you’re in the right place!
Job Purpose
The Sales & Service Lead (SSL) is responsible for leading the Brow & Beauty Expert (BBE) team on a day-to-day basis, driving sales performance, client satisfaction, maintaining a well-organized environment, and fostering a cohesive team dynamic. The Sales & Service Lead contributes to the development of the brand’s image and reputation within their store and ensures delivery of exceptional client and employee experiences while maximizing business performance.
Core Responsibilities
- Team Leadership
- Collaborate closely with direct supervisor in leading and motivating a high-performing team to deliver exceptional employee experiences and enhance brand loyalty and reputation.
- Provide ongoing coaching and training to support team members’ growth, success, and overall well-being, while inspiring local teams to achieve excellence and embody Benefit values.
- Promote accountability, performance culture, and continuous learning within teams.
- Foster a positive work environment that promotes collaboration, innovation, and employee engagement while encouraging diversity and inclusivity within the team.
- Communicate closely with appropriate Benefit partners on all issues, concerns, and opportunities.
- Sales and Service Excellence
- Perform Benefit services, including waxing, tinting, laminations, and all other services offered on Benefit’s service menu; ensure all services are performed in compliance with all Benefit standards and techniques, as well as State Board guidelines, including hygiene, consultations, aftercare, etc.
- Actively promote and sell Benefit’s products by demonstrating expertise in their use, application, and benefits, making personalized recommendations.
- Facilitate smooth and accurate client transactions, ensuring seamless checkout experience, returns and exchanges, and application of various discounts, promotions, and rewards as applicable.
- Collaborate with BBEs to resolve any product or service-related concerns and ensure client satisfaction.
- Ensure that the highest level of client experience is consistently provided, creating a memorable and personalized experience for every client.
- Business Development
- Work with direct supervisor to implement store-specific strategies aligned with overarching business objectives.
- Achieve retail sales, service, and budget goals within the assigned store.
- Operational Excellence
- Oversee day-to-day operations, ensuring maximized efficiency and profitability.
- Support the enforcement of all Benefit Cosmetics and Account policies and procedures to maintain a consistent brand experience across all locations.
- Ensure the boutique is well-maintained, clean, and organized to create an inviting and visually appealing environment for clients.
- Act as the primary point of contact and assume responsibility for store operations in the absence of direct supervisor, ensuring continuity and seamless management.
Working Conditions & Physical Demands
- Ability to test and apply products to skin.
- Physical capability for tasks that may involve lifting (up to 50 lbs.).
- Continuous standing/walking for a minimum of 8 hours.
- Continuous bending of neck, arms, torso, and legs for a minimum of 8 hours.
- Work in a fragrance-filled environment.
- Physical contact with clients/customers.
- Able to use a computer for prolonged periods (6-8 hours/day).
- Occasional travel as needed to attend meetings or trainings.
Requirements
- Must maintain compliance with state board regulations at all times.
- Must maintain and display a valid state-issued aesthetician or cosmetologist license for the work state. The employee is responsible for any fees, additional training, and/or renewals needed as a requirement.
- A minimum of 2 years' experience in the cosmetics or aesthetics industry.
- Demonstrated ability to develop and influence others, with interpersonal savviness.
- Proven track record of achieving sales and service goals.
- Must have proof of insurance, a current and valid driver’s license, and a reliable means of transportation.
- Must be authorized to work in the U.S. and successfully complete the E-Verify process.
- Flexibility regarding work hours; ability to work nights, weekends, and some holidays, as needed to meet the needs and requirements of the store.
Skills & Abilities
- Leadership: Caring Leadership, Influence
- Client Focus: Client Obsessed, Customer Relationship Development
- Operational Skills: Operational Excellence, Inventory Management, Retail Management, Time Management
- Interpersonal & Communication: Adaptability, Impact Driven, Strong Written and Verbal Communication Skills, Ability to Work Independently
- Technical: Advanced Knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) or Similar
Disclaimer
- The duties and responsibilities described are not a comprehensive list, and additional tasks may be assigned to the employee from time to time.
- The scope of the job may change as necessitated by business demands.
The target salary range for this position is $22 - $26.50 per hour. The actual salary offered will depend on a variety of factors, which may include, as applicable, years of relevant experience; certifications or other professional licenses held; other legitimate, non-discriminatory business factors specific to the position; and the geographic location in which the applicant lives and/or from which they will perform the job. This position is eligible to earn a sales incentive bonus and/or commission. This position is also eligible for the following benefits, including but not limited to comprehensive health, dental, and vision plans; a 401(k) plan with employer matching; various paid time off programs; employee discounts/perks; life insurance; disability insurance; and flexible spending accounts.
