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Open nowFirst seen 4 hours ago

Luxury Automotive Service Advisor

berglundautomotivegroup42 open roles

Where
Roanoke, VA
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Your applicationOpen nowLuxury Automotive Service Advisorberglundautomotivegroup · Roanoke, VA

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The clock on this job

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7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.4%3 days
  3. 7.8%7 days
  4. 14.3%14 days
  5. 33.7%30 days
This job: first seen 4 hours ago

The posting

Join Berglund Luxury Roanoke as a Luxury Automotive Service Advisor, supporting clients across our Mercedes-Benz, Volvo, Land Rover, and INFINITI brands. You will serve as the trusted liaison between clients and our expert service team, coordinating vehicle maintenance and repairs while delivering a personalized, seamless experience with precision, clear communication, and professionalism.

We are seeking a confident, highly organized professional who enjoys building client relationships. The ideal candidate has a strong understanding of how vehicles operate and can translate technical information into clear, helpful guidance for clients. They remain composed in a fast-paced environment and take pride in providing the attentive, elevated service luxury clients expect.

Responsibilities

  • Greet and consult with customers regarding their luxury vehicles' service needs.
  • Provide accurate estimates of service costs and timelines.
  • Coordinate with technicians to schedule and expedite repairs or maintenance.
  • Keep customers informed throughout the service process, addressing any questions or concerns.
  • Maintain detailed service records and ensure proper documentation.
  • Up sell recommended services and products to enhance vehicle performance and customer satisfaction.
  • Collaborate with parts and service departments to ensure availability and timely delivery of services.
  • Ensure compliance with company policies, safety guidelines, and manufacturer standards.

Requirements

  • Previous experience as a Service Advisor, preferably in a luxury automotive environment.
  • Strong communication and interpersonal skills with the ability to build trusted client relationships.
  • Excellent organizational skills and attention to detail.
  • Ability to manage multiple priorities effectively in a fast-paced environment.
  • Working knowledge of automotive systems and repair processes.
  • Proficiency with service scheduling and customer management software.
  • Valid driver’s license and a clean driving record.

Compensation & Benefits

  • Compensation ranging from $80,000 to $120,000 per year (base pay + commission).
  • Comprehensive health, dental, and vision insurance plans.
  • 401(k) retirement plan.
  • Paid time off and holiday benefits.
  • Ongoing training and career development opportunities.
  • Employee discounts on vehicles, service, and parts at all Berglund Automotive locations.

About the Company

Berglund Luxury Roanoke is part of Berglund Automotive, a respected, family-owned automotive group with 10 locations representing 20 brands across Southwest and Central Virginia. Our luxury dealerships combine the personalized experience of a premium automotive environment with the stability and resources of a well-established regional organization committed to exceptional vehicles, service, and client care.

Berglund Automotive is an equal opportunity employer, and we encourage candidates from all backgrounds to apply.

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