Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 1 hour agoWe saw it 5 min after it went up

Automotive Business Development Lead

Berlin City Auto Group24 open roles

Pay
$20 an hour
Where
191 Riverside St, Portland, ME 04103
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowAutomotive Business Development LeadBerlin City Auto Group · 191 Riverside St, Portland, ME 04103

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Berlin City Auto Group's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.5% of postings close within 7 days. Measured by our own scanner across the market. Berlin City Auto Group postings stay open a median of 21 days.

Share of postings closed within
  1. 2.3%1 day
  2. 4.6%3 days
  3. 13.5%7 days
  4. 21.8%14 days
  5. 36.6%30 days
  6. 58.9%60 days
This job: posted 1 hour ago

Berlin City Auto Group median: 21 days open

The posting

Are you an experienced team leader ready for your next opportunity with a trusted brand that offers career growth, competitive pay, and a positive team culture? Berlin City Auto Group seeks a customer-focused, results-driven Customer Relations Lead to join our passionate Business Development Team in Portland, Maine! The schedule is Monday-Friday, 9:30-6:00, with occasional Saturdays.

What We Offer:

  • Hourly wage starting at $20.00 plus weekly incentives of up to $150.00
  • Career growth with ongoing training and mentorship
  • Flexible schedule and paid time off that starts accruing upon employment
  • Full benefits: medical, dental, vision, life & disability insurance
  • 401(k) with company contribution
  • Up to $75/month fitness reimbursement towards gym membership, fitness classes & more
  • Employee discounts
  • Supportive, fun team environment

Position Overview:

As a Lead Customer Relations Associate, you’ll play an important role in creating a positive customer experience from the very first interaction. You’ll serve as a key point of contact, answering questions, scheduling appointments, and providing timely follow-up by phone, email, and text to ensure customers feel informed, valued, and supported throughout the process.

In addition to working directly with customers, you’ll help lead and support the Business Development team's daily activities. This includes coaching associates, sharing feedback, answering questions, and helping navigate challenges to keep operations running smoothly. In partnership with the Senior Business Development Manager and service leadership, you’ll help drive team performance, support business goals, and foster a collaborative environment focused on delivering an exceptional customer experience.

What You’ll Do:

Customer experience

  • Manage inbound and outbound service calls to schedule appointments, strengthen customer relationships, and grow the service customer base across Berlin City and Vista Auto dealerships.
  • Respond to customer inquiries and follow up on appointments promptly by phone, email, and text.
  • Address customer concerns professionally and with care, coordinating with the appropriate team members to ensure timely resolution.
  • Maintain accurate customer information, appointment details, and communication records within dealership systems.
  • Collaborate with service departments to ensure a seamless, efficient, and consistent customer experience.
  • Act as backup for the Receptionist during time off

Team Leadership & Support

  • Lead by example by promoting a positive, collaborative, and accountable team environment.
  • Coach, mentor, and support associates by providing guidance, answering questions, and helping resolve day-to-day challenges.
  • Assist the Senior Business Development Manager with associate onboarding, ongoing training, and developing and maintaining training materials.
  • Monitor live and recorded calls for adherence to established scripts, procedures, and quality standards. Provide constructive feedback and communicate coaching opportunities or concerns to the Senior Business Development Manager.
  • Help coordinate daily team schedules, including start times, breaks, and lunch periods, to support appropriate coverage and workflow.
  • Communicate dealership needs, staffing updates, team priorities, and process changes to ensure alignment across the appropriate departments.
  • Monitor team communications and identify customer feedback, advisor concerns, and service department trends, escalating issues to the appropriate leaders as needed.
  • Partner with the Senior Business Development Manager and service leadership to identify opportunities to improve outbound campaigns, department processes, team performance, and overall customer experience.

What We’re Looking For:

  • At least three years of customer service experience and 2 years of leadership experience
  • Experience supporting, training, or guiding others, or a demonstrated interest in leadership
  • Strong verbal and written communication skills and the ability to build rapport
  • A positive, professional approach and a commitment to helping customers and teammates
  • Strong organization and follow-through, with the ability to manage multiple priorities
  • A calm, resourceful approach to solving problems in a fast-paced environment
  • Comfort using computers and learning new technology; experience with customer management or scheduling systems is a plus
  • A goal-oriented mindset and willingness to learn and improve

Automotive experience is not required. Backgrounds in customer service, hospitality, healthcare, banking, retail, contact centers, or administrative support are welcome.

Requirements:

  • At least 18 years old
  • Authorized to work in the United States
  • Ability to successfully complete a pre-employment background check

Ready to help create great customer experiences and support a team doing the same? Apply today and grow your career with Berlin City Auto Group!

EEOC

Summit Automotive Partners is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Summit Automotive Partners strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy), gender (including gender nonconformity and status as a transgender individual), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All Summit Automotive Partners employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.

ADA

Summit Automotive Partners complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local laws. Consistent with those requirements, Summit Automotive Partners will reasonably accommodate qualified individuals with a disability if such accommodation would allow the individual to perform the job's essential functions unless doing so would create an undue hardship. If you need an accommodation, refer any such request to the Human Resources Department. Summit Automotive Partners will also, where appropriate, provide reasonable accommodations for an employee's religious beliefs or practices.

191 Riverside St., Portland, ME 04103

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Berlin City Auto Group's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Berlin City Auto Group's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Berlin City Auto Group's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.