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Open nowPosted 109 days ago

Biz Ops, Growth — Concourse

Bessemer portfolio2,433 open roles

Pay
$140,000 – $180,000 a year
Where
New York City, New York, United States; New York City
Work mode
On site
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Your applicationOpen nowBiz Ops, Growth — ConcourseBessemer portfolio · New York City, New York, United States; New York City

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The clock on this job

Early applications get read.

8.3% of postings close within 7 days. Measured by our own scanner across the market. Bessemer portfolio postings stay open a median of 29 days.

Share of postings closed within
  1. 1.9%1 day
  2. 4.0%3 days
  3. 8.3%7 days
  4. 15.3%14 days
  5. 34.2%30 days
This job: posted 109 days ago

Bessemer portfolio median: 29 days open

The posting

Why This Role

  • Own the Full Post-Win Journey – From contract through go-live and beyond, you shepherd every win into a strong, lasting customer relationship.
  • Shape a New Function – This is a new role, giving you the chance to define how Concourse approaches post-win operations and customer growth.
  • Be the Bridge – Sit at the intersection of customer success, business development, and operations, working across the company to unlock new opportunities with existing partners.
  • Ground Floor Opportunity – Join an early-stage startup led by a repeat founder with a successful exit.

What You'll Do

  • Own the post-win process from contract execution through deployment and ongoing account management
  • Manage contracting logistics with government partners, coordinating with legal, finance, and procurement stakeholders to close deals cleanly and quickly
  • Serve as the primary relationship owner for government partners after a deal is won, ensuring a smooth handoff from sales and a strong start
  • Run regular business reviews with partners to surface adoption insights, demonstrate value, and align on roadmap priorities
  • Identify and develop expansion opportunities within existing accounts, from new use cases to additional agencies and jurisdictions
  • Work closely with product and engineering to translate partner feedback into improvements
  • Track partner health metrics and proactively address risks before they become problems
  • Use AI tools to scale your work, automating reporting, synthesizing partner data, and building repeatable playbooks

What We're Looking For

  • 1-2 years of experience in fast-paced consulting or a client-facing role at a tech company
  • Comfort navigating contracts and procurement processes, ideally with government or enterprise customers
  • Track record of managing complex stakeholder relationships and driving tangible outcomes
  • Structured thinker who can turn ambiguous situations into a clear plan and next steps
  • High agency: you find the work that needs doing and do it without being asked
  • Enthusiasm for AI: you're excited to use tools like Claude to 10x your output
  • Strong communicator who can engage equally well with a government program director and an engineering team
  • Based in or willing to relocate to NYC for in-office work

About Concourse

Concourse is the fastest-growing govtech, providing software to more than 100 state and local governments across the U.S.

Government calls what we do "IT modernization." We call it a trillion-dollar opportunity to overhaul how government works. Public services are broken not because of bureaucracy but instead because they run on antiquated, user-unfriendly software from legacy vendors.

Some examples: Concourse is powering the legislative management system for one of America's largest cities, a state's entire online bail payment system, and a case-management platform for mental-health response teams.

We are an AI-native company. Our org structure and staffing model are radically different from those of legacy tech companies: we have a flat team of superstar generalists who both own client relationships and manage fleets of long-horizon AI agents.

Our team works together in our Flatiron office five days a week.

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