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Open nowPosted 154 days ago

CRM Project Manager - Central Services (13 month Maternity Cover)

Betsson Group108 open roles

Where
Malta
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Your applicationOpen nowCRM Project Manager - Central Services (13 month Maternity Cover)Betsson Group · Malta

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. Betsson Group postings stay open a median of 24 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.7%14 days
  5. 35.6%30 days
  6. 58.0%60 days
This job: posted 154 days ago

Betsson Group median: 24 days open

The posting

The Wow

In this role, you will manage a portfolio of complex CRM project initiatives that span across multiple commercial regions.

With Central CRM Services focus, you will lead a team to provide highest quality service and value for the stakeholders in our ever-expanding environment. You specialize in projects that enable commercial CRM capabilities on existing and new markets, ensuring the operations are efficient and compliant.

A taster of what you will be involved with:

  • Full central CRM project life cycle ownership: successful project delivery will include full implementation from initiation to deployment for a few major or several minor initiatives simultaneously.
  • Ensure that all projects are proceeding according to scope, schedule, and quality standards.
  • Provide status reporting regarding project milestones, deliverables, dependencies, risks, and issues.
  • Work creatively and analytically in a problem-solving environment demonstrating teamwork across multiple commercial regions, innovation, and excellence.
  • Participate in establishing CRM best practices, strategy, templates, policies, and tools to expand and mature these capabilities for the Betsson Group.
  • Ownership of the Central CRM Services to provide highest level of service and value for the organization CRM content template management Service communications CRM training & incidents reporting Email & landing page design
  • Team management

What we are looking for

  • A degree in economics, marketing, business or IT management or equivalent work experience
  • At least 5 years’ experience from igaming, ideally in a project management role
  • Proven experience in successful project management
  • At least 3 years’ experience from a people manager role.
  • Can build and sustain effective communications with key stakeholders.
  • Good understanding of player segmentation, player bonuses and incentives.
  • Proficiency in CRM tools and email marketing platforms, ideally from Salesforce or Xtremepush.
  • Genuine interest in the online casino sector and sportsbook betting products.

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