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Open nowPosted 11 hours ago

Head of Software Customer Support

BEUMER Group29 open roles

Where
Denmark
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Your applicationOpen nowHead of Software Customer SupportBEUMER Group · Denmark
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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. BEUMER Group postings stay open a median of 20 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.7%14 days
  5. 35.6%30 days
  6. 58.0%60 days
This job: posted 11 hours ago

BEUMER Group median: 20 days open

The posting

Would you like to grow professionally in a company that develops and maintains highly complex, mission critical systems for a global market within sortation of luggage in airports and parcels for logistics companies? Then take this opportunity to create something that matters.

Join us to apply your expertise within portfolio management of complex software solutions for logistics centres and airports worldwide. Take on this exciting and demanding leadership challenge to help us deliver vital infrastructure solutions.

Join a software center of excellence

You join BEUMER Group to manage a portfolio of technically complex software projects & products for automated baggage handling systems and parcel sorters. These mission critical systems are installed across international airports and logistics centers as a completely essential part of daily operations 24/7/365. We have the leading products on the market, and the office in Aarhus, Denmark, is an international center of excellence within the BEUMER organization.

Set the direction

Specifically, you become a member of the software leadership team in Aarhus, where you assume the overall responsibility for a growing software department of +30 project managers, architects and developers. Here, you set the direction and run the portfolio of Software Customer Support projects including coordination with teams from other Group Companies. You also contribute to and review proposals and do capacity planning for current and future activities. This includes utilizing resources from other Group Companies.

Take on budget and project responsibility

You become accountable for the budget and project execution of all Software Customer Support projects up to medium size, overseeing up to 50 projects of duration from a few months up to 2-3 years. It is your job to guide, support and coach the responsible software project managers, so we can deliver on-time and within agreed budget, scope and quality.

Software Product

Our solutions are built on a number of core products developed by BEUMER. You provide input and ideas to product managers in the product department but in the Software Customer Support department you also take responsibility for maintenance of the legacy products developed by BEUMER.

Facilitate great collaborations

As you do so, you monitor the progress of the project portfolio, implement corrective actions when needed, and provide your support by attending meetings with customers, partners and suppliers. But just as important, you collaborate with your peers in other divisions and departments to facilitate good collaboration in order to ensure that the software and electro mechanic components come together as an integrated system.

Skilled portfolio manager

As Head of Software Customer Support Projects, your task is to enable your organization, so it can deliver the high-quality software projects needed for mission critical systems. To do so, we believe you:

  • Have a master’s degree and have worked in a similar role, as department or portfolio manager, where you have managed complex software development projects, including budget management.
  • Knows about application management / product lifecycle management
  • Thrive in a fast-paced international project environment, where making decisions, handling several projects at once and keeping good relations to stakeholders is the key to your success
  • Are an experienced leader of leaders and know how to develop and support employees, creating buy-in and setting a direction.
  • Knowledge about software development processes like Scrum, CMMI, ITIL and similar methods and standards would be an advantage.
  • You are PMI, IPMA or Prince2 certified or have a similar training/certification
  • Can travel minimum 40 days a year to customers all over the world, and you are able to conduct negotiations in spoken and written English.

To lead a department of committed and highly skilled specialists, you will need drive, energy and people skills. Also, having the overall responsibility for mission critical systems, and working in a project culture, you need a high sense of urgency, and the ability to apply corrective actions in case of potential project risks. And you have the experience to facilitate improvement initiatives, so we stay a preferred partner.

Interested?

If you would like to know more about the position, please contact Søren Elkjær Holm on +45 31 76 04 48.

If you would like to play a committed part in our successful family business, you can apply online via the link.

We look forward to welcoming you!

What Benefits do we offer?

With their skills, ideas and curiosity, our employees shape the success of our company. That is why we are committed to ensuring the best possible work environment, providing meaningful employee benefits, and nurturing our unique company culture.

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Global working

Work on exciting projects in a dynamic, innovative global family business across 70 countries.

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Extensive onboarding

Get an overview of BEUMER Group’s history, vision, and meet your new colleagues.

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Team-oriented work culture

We foster a collaborative, open, and friendly culture through feedback and regular events.

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Career and development

We support your personal and professional growth with training, external courses, and grants.

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Flexible and remote working

Enjoy flexible hours, remote work options, and modern, ergonomic office spaces.

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Health, fitness and wellbeing

Access fitness centers, sports clubs, healthy lunch options, and well-being benefits.

Read more about our benefits

Working at BEUMER Group

It takes a bunch of diverse and special people to move the world’s biggest businesses. That is why we say that, in BEUMER Group, we are “made different”.

With their skills, ideas and curiosity, our employees shape the success of our company. That is why we are committed to ensuring the best possible work environment, providing meaningful employee benefits, and nurturing our unique company culture.

BEUMER Group colleagues talking together in office

“At BEUMER, it’s not only managers talking to managers. It’s people reaching out to their colleagues all over the world.”

- Louise Christensen, Engineering, Denmark

Teamwork Made different

Our employees distinguish themselves through their aptitude for delivering innovative solutions to our clients, all the while continually enhancing their skills and knowledge. We make this possible by providing a structure based on supportive teamwork, which is founded on mutual respect for each other, and a working culture rooted in trust.

As we pursue our shared objective of executing innovative and exceptional global projects, we are committed to providing stability and security for each team member.

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