The posting
If you are a self-motivated professional with a proven ability to generate customer loyalty, are genuinely excited about being the customer's first point of contact and accept nothing less than being part of a top-performing team in an industry filled with career minded, high achievers, a career at Crest is right for you!
As an employee of Crest Auto Group, you are part of the Crest luxury vehicle family, which includes one of the largest selections of new and pre-own luxury vehicles. Not only that, you can expect to work with a team of dedicated employees with a common goal of a collaborative approach. We offer regular training, opportunities to promote from within and are continuously striving to foster loyalty, long-term careers and happy employees.
What We Offer
Employees work in a customer centric environment that offers amenities like:
- Large Event Room and Wine Cellar for hosting customer and community events
- Crest Bistro with on-staff Chef inspired menus
- Full service Cafes in each new car building
- Coffee bars with full time Barista's
- Golf Putting Greens
- Dog Park
- Customer Technology Areas
- Vehicle Technology Consultants
- Automated drive-thru Carwash
Available Benefits of Employment:
- Health Coverage
- Dental Coverage
- Vision Coverage
- Group Life
- Short / Long Term Disability
- 401K
- Paid Vacation
- Paid training
- Car Allowance Program
Responsibilities
- Calculate the customer’s bill using the dealership’s computer system
- Receive cash, checks and credit card payments from customers and record the amount received on the repair order and/or counter ticket
- Make change accurately and issue receipts to customers
- Answer phones and direct consumer to the proper department
- Handle customer questions professionally and refer customers to the appropriate individual for clarification
- Operate switchboard telephone system
- Assist the managers with various clerical duties as needed (filing, contracts, etc.)
- Book service tickets
- Be friendly, professional, courteous and efficient when working with all customers and employees
- Familiarize yourself with department structures & internal procedures for assisting customers efficiently
Qualifications
- Experience with Microsoft Office suite is a plus
- CDK experience preferred not required
- Previous customer service experience
- Ability to multi task and work in a face paced environment
- Available to work closing shift hours on weeknights & alternating Saturdays (Services closes at 7:00 pm on weeknights. Closed Sunday & Service closes at 3:00 pm on Saturdays)
- Available to work Full Time
- Ability to communicate customers' interests, needs and requests to management and sales personnel
- Professional personal appearance & positive attitude
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
