The posting
When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.
Position Summary:
The Marketing Operations Manager is a key member of the Beth Israel Lahey Health (BILH) Marketing team and supports the Director of Marketing Operations in developing, implementing, and continuously improving the department’s operational infrastructure.
This role helps establish consistent and scalable ways of working across the marketing department by developing and documenting workflows, strengthening project and portfolio management practices, optimizing marketing tools and technology, and improving visibility into priorities, capacity, project health, and performance.
Working collaboratively with marketing leaders, project owners, and cross-functional teams, the Manager translates operational needs into practical processes, tools, templates, and governance structures that help the department operate more efficiently and effectively. The position also provides project-management support across the department and directly manages select complex, cross-functional, or high-priority marketing initiatives.
Job Description:
Essential Duties & Responsibilities including but not limited to:
- Partners with the Director of Marketing Operations to develop, implement, and continuously improve the marketing department’s operational infrastructure and ways of working.
- Assesses, develops, documents, and maintains workflows, processes, standards, templates, and governance practices that improve efficiency, consistency, accountability, and collaboration.
- Collaborates with marketing leaders, team members, and subject-matter experts to identify operational needs and develop practical, scalable solutions.
- Provides project-management support to marketing leaders and project owners, helping teams establish project scope, roles, deliverables, timelines, milestones, dependencies, and decision-making needs.
- Directly manages select complex, cross-functional, or high-priority marketing projects from initiation through completion, monitoring progress, risks, decisions, and follow-through.
- Supports management of the department’s project portfolio by maintaining visibility into priorities, project health, timelines, resource needs, risks, and dependencies.
- Develops reports, dashboards, presentations, and leadership updates to support portfolio visibility, operational planning, and informed decision-making.
- Supports resource and capacity planning by identifying workload trends, competing priorities, constraints, and opportunities to improve how work is prioritized and assigned.
- Supports the administration, optimization, governance, and adoption of marketing operations, project-management, and work-management tools.
- Leads or supports the implementation of new processes, tools, and ways of working through documentation, communication, training, and change-management support.
- Uses data, feedback, and operational insights to identify bottlenecks, evaluate effectiveness, and recommend continuous improvements.
- Builds productive relationships across teams, facilitates alignment, and appropriately escalates risks, barriers, or decisions to the Director of Marketing Operations or other leadership.
Minimum Qualifications:
Education:
Bachelor’s degree in Business, Healthcare, Organizational Management, Quality, Marketing or related field is required.
Licensure, Certification & Registration:
Project Management Professional (PMP) preferred.
Experience:
A minimum of 5 years in project management, performance improvement, marketing operations, process improvement, consulting, marketing, or related field required. Experience working in healthcare, or another complex organization is preferred. Creative production project management experience preferred.
Skills, Knowledge & Abilities:
- Knowledge of project-management principles, methodologies, and tools.
- Demonstrated skills and experience developing trusted business relationships and managing stakeholders at all leadership levels.
- Highly organized and able to manage multiple priorities in a dynamic environment.
- Ability to identify operational challenges, analyze information, and develop practical solutions.
- Service oriented with excellent customer relationship management skills
- Excellent oral, written and visual communication skills.
- Strong ability to manipulate, synthesize, and present quantitative data.
- Ability to work effectively with cross-functional teams, ensuring collaboration and partnership.
Preferred Qualifications & Skills:
- Excellent analytical skills.
- Exceptional skills with Microsoft Office applications.
- Strong proven leadership, project management, and execution skills.
- Superb communication skills, both written and verbal.
- Demonstrated change agent, self-starter and team player.
- Able to work independently and handle multiple priorities.
- Capable of leading the charge (sometimes from behind) and thinking "out of the box". Comfortable challenging the status quo while able to work diplomatically to keep stakeholders engaged.
- Understands context of assignments and tasks and able to be flexible and adaptable to changing roles and priorities.
- Serve as a role model by integrating quality customer service skills, leadership skills and communication skills when interfacing with colleague
- Experience working in a culture characterized by creative problem solving, open communication, and agility.
- Experience working in a large, complex healthcare organization.
- Willingness and ability to commute to central office location as needed.
Pay Range:
$100,000.00 USD - $120,000.00 USD
The pay range listed for this position is the annual base salary range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law.
