Skip to content
CV Rocket
Get me interviews
How it worksThe enginePricingBlogContactSign in

Open nowPosted 33 days ago

Customer Success Manager (with Spanish)

Bitdefender54 open roles

Where
Bucharest
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowCustomer Success Manager (with Spanish)Bitdefender · Bucharest

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Bitdefender's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.4% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.5%1 day
  2. 3.5%3 days
  3. 7.4%7 days
  4. 13.1%14 days
  5. 34.4%30 days
This job: posted 33 days ago

The posting

Bitdefender is a cybersecurity leader delivering best-in-class threat prevention, detection, and response solutions worldwide. Guardian over millions of consumer, enterprise, and government environments, Bitdefender is one of the industry’s most trusted experts for eliminating threats, protecting privacy, digital identity and data, and enabling cyber resilience. With deep investments in research and development, Bitdefender Labs discovers hundreds of new threats each minute and validates billions of threat queries daily. The company has pioneered breakthrough innovations in antimalware, IoT security, behavioral analytics, and artificial intelligence and its technology is licensed by more than 180 of the world’s most recognized technology brands. Founded in 2001, Bitdefender has customers in 170+ countries with offices around the world. For more information, visit https://www.bitdefender.com

About the Role

We are looking for a Customer Success Manager to join our rapidly growing Global Customer Success Team supporting our Enterprise segment.

The Customer Success Manager (CSM) at Bitdefender plays a strategic, non-commercial role focused on customer retention, adoption, satisfaction, and long-term success. Acting as a trusted advisor, the CSM works closely with customers to understand their business and security objectives while ensuring they maximize the value of Bitdefender’s solutions and services.

Internally, the CSM serves as a key communication and coordination hub between customers and cross-functional teams such as Sales, Support, Professional Services, MDR/SOC Operations, Product Management, and Engineering. Through proactive engagement, operational alignment, and customer advocacy, the role helps drive successful customer outcomes and long-term partnership growth.

This position requires excellent communication and relationship-management skills, strong organizational capabilities, and the ability to operate effectively in a fast-paced, highly collaborative cybersecurity environment.

Responsibilities

  • Build and nurture a positive and value-driven customer experience throughout the customer lifecycle.
  • Manage and monitor the customer journey from onboarding through engagement and pre-renewal phases, in alignment with Bitdefender’s Customer Success framework.
  • Develop trusted-advisor relationships with customers by understanding their business priorities, technical environment, operational challenges, and success criteria.
  • Proactively identify customer engagement, adoption, operational, or retention risks and drive mitigation plans in collaboration with internal stakeholders.
  • Monitor customer health indicators, product adoption, and engagement signals to ensure continued alignment and value realization.
  • Coordinate and lead customer-facing activities such as onboarding sessions, operational reviews, Executive Business Reviews (EBRs), Quarterly Business Reviews (QBRs), technical check-ins, and strategic alignment meetings.
  • Collaborate closely with Account Managers, Renewals teams, Channel stakeholders, Support, Professional Services, Solutions Engineering, and Product teams to ensure a seamless customer experience.
  • Assist with customer escalations and high-severity situations when needed, coordinating internal teams through resolution while maintaining customer communication and alignment.
  • Support customers using Bitdefender’s Managed Detection and Response (MDR/MXDR) services by providing a Security Account Management component, including recurring operational reviews, incident coordination, and collaboration with the MDR SOC team.
  • Participate in operational coverage rotations involving critical customer situations, incident management coordination, and PagerDuty-driven escalation workflows.
  • Contribute to improving Customer Success processes, operational workflows, customer engagement strategies, and internal best practices.
  • Provide customer insights, feedback, and strategic recommendations internally to improve customer experience, retention, and operational efficiency.
  • Act as a customer advocate internally and help strengthen cross-functional alignment across the organization.

Qualifications

  • 3–5 years of experience in Customer Success, Account Management, Technical Account Management, Customer Support, Professional Services, or another customer-facing role within the software, SaaS, or cybersecurity industry.
  • Strong customer relationship management, communication, and stakeholder engagement skills.
  • Experience managing enterprise or mid-market customer relationships in a fast-paced technology environment.
  • Ability to understand customer business objectives and align technical and operational outcomes to customer value.
  • Excellent verbal and written communication skills in Spanish and English (Italian is a plus)
  • Strong organizational, prioritization, and multitasking abilities.
  • Self-driven, proactive mindset with the ability to work independently and collaboratively across multiple teams.
  • Comfortable managing multiple customer engagements and priorities simultaneously.
  • Ability to navigate customer escalations and coordinate cross-functional resolution efforts effectively.
  • Higher education degree or equivalent professional experience.

What can give you the edge:

  • Previous experience working in cybersecurity, endpoint security, MDR/XDR, SaaS, enterprise software, cloud, or IT infrastructure environments.
  • Experience in Technical Customer Success, Security Account Management, Technical Account Management (TAM), Solutions Engineering, or similar customer-facing technical roles.
  • Technical understanding of cybersecurity concepts, enterprise IT infrastructure, endpoint protection, integrations, APIs, SIEM/SOAR workflows, cloud technologies, or security operations processes.
  • Familiarity with Managed Detection and Response (MDR), SOC operations, incident management processes, or security escalation workflows.
  • Experience working with Customer Success and CRM platforms such as ChurnZero, or similar customer engagement and lifecycle management tools.
  • Experience working cross-functionally with Support, Engineering, Product Management, Professional Services, or Security Operations teams.
  • Experience delivering customer presentations, QBRs/EBRs, adoption reviews, or executive-level business discussions.

#LI-BM1

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Bitdefender's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Bitdefender's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Bitdefender's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.