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Open nowPosted 190 days ago

Customer Insights Specialist - Arabic Speaking

Black Pearl Consult375 open roles

Where
Ajman, United Arab Emirates
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Your applicationOpen nowCustomer Insights Specialist - Arabic SpeakingBlack Pearl Consult · Ajman, United Arab Emirates

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Black Pearl Consult's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. Black Pearl Consult postings stay open a median of 1 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: posted 190 days ago

Black Pearl Consult median: 1 days open

The posting

We are hiring a Customer Insights Specialist to lead customer research, surveys, and Voice of Customer (VoC) programs. This role focuses on analyzing customer feedback and transforming data into clear insights that help improve services and customer journeys. Key Responsibilities: Manage and enhance customer surveys (NPS, CSAT, CES) across all channels. Conduct customer research, focus groups, interviews, and usability studies. Analyze survey data, operational data, and customer feedback to identify trends and pain points. Develop dashboards and reports for internal teams. Support CX design teams by providing data-backed recommendations. Requirements Qualifications: Bachelor’s degree in Market Research, Data Science, Psychology, or similar. 2-7 years of experience (depends on educational attainment) Experience with VoC programs, customer analytics, or research methods. Ability to analyze complex datasets and present insights clearly. Familiarity with VoC platforms (Qualtrics, Medallia) is a plus. Arabic language is mandatory but not required To view other vacancies we have, please check our website (www.blackpearlconsult.com) and follow us on our social media accounts - LinkedIn / Facebook / Twitter / Instagram Disclaimer: Black Pearl will never ask for money or any form to charge our candidates just to process or consider their application for any of our available vacancies. If you happen to receive such request from any members of our staff or other individuals claiming to be part of Black Pearl, please do call our office at +9712 622 55 03 or drop us a message on our website.

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