Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 185 days ago

Head of Customer Happiness Center - UAE National

Black Pearl Consult375 open roles

Where
Dubai, United Arab Emirates
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowHead of Customer Happiness Center - UAE NationalBlack Pearl Consult · Dubai, United Arab Emirates

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Black Pearl Consult's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. Black Pearl Consult postings stay open a median of 1 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: posted 185 days ago

Black Pearl Consult median: 1 days open

The posting

This role is ideal for a senior Customer Service, Customer Happiness, Customer Experience, or Service Center Operations professional with strong experience in managing high-volume service centers, driving customer satisfaction, leading teams, and improving operational performance. Key Responsibilities Oversee the daily operations of Customer Happiness Centers to ensure smooth, efficient, and high-quality service delivery. Develop and implement strategies to improve customer satisfaction, customer experience, and operational efficiency. Set and monitor KPIs, SLAs, service quality standards, and operational performance indicators. Lead customer service teams, including mentoring, coaching, training, and performance management. Handle escalated customer complaints and ensure timely, professional, and effective resolution. Implement customer feedback mechanisms to continuously improve service quality. Monitor customer service performance data and identify areas for improvement. Ensure compliance with internal policies, procedures, confidentiality, safety, and service excellence standards. Prepare and implement annual operational plans aligned with the organization’s strategic objectives. Drive process improvement, innovation, customer happiness initiatives, and service excellence across the centers. Coordinate with senior management on center performance, service issues, and improvement plans. Promote a culture of professionalism, customer focus, teamwork, and continuous improvement. Requirements Requirements Bachelor’s degree in Business Administration, Customer Service, Management, or a related field. 12–16 years of experience in customer service management, customer happiness, customer care, or customer experience operations. Candidates with a master’s degree may be considered with 8–10 years of relevant experience. Proven experience managing customer service centers, customer happiness centers, branch service operations, contact centers, or public service centers. Strong background in KPI management, SLA monitoring, service quality, customer satisfaction, and operational performance. Experience in handling escalated customer complaints and resolving service issues effectively. Strong leadership, team management, communication, and interpersonal skills. Experience in government, semi-government organizations is preferred. Proficiency in customer service systems, CRM platforms, ticketing systems, or customer feedback tools. Fluency in English is required; Arabic language skills are highly preferred. UAE or GCC experience is preferred. Benefits Competitive Salary Child Education Allowance as per UAE Law Standard benefits "To view other vacancies we have, please check our website (www.blackpearlconsult.com) and follow us on our social media accounts - LinkedIn / Instagram Follow the Black Pearl channel on WhatsApp. Disclaimer: Black Pearl will never ask for money or any form of charge our candidates just to process or consider their application for any of our available vacancies. If you happen to receive such a request from any members of our staff or other individuals claiming to be part of Black Pearl, please do call our office at +9712 622 55 03 or drop us a message on our website - www.blackpearlconsult.com.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Black Pearl Consult's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Black Pearl Consult's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Black Pearl Consult's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.