The posting
Our client is seeking an experienced and service-oriented Recreation & Lifestyle Experience Lead to oversee the day-to-day operations of premium recreation, leisure, and lifestyle facilities while delivering exceptional experiences to a discerning clientele. This role is ideal for a hospitality professional with a background in luxury hotels, private clubs, members' clubs, high-end resorts, or exclusive lifestyle destinations. The successful candidate will be responsible for creating a seamless, welcoming, and personalized environment, ensuring the highest standards of guest service, facility operations, and team coordination. The role requires exceptional interpersonal skills, strong operational oversight, and the ability to engage confidently with VIP, VVIP, and high-net-worth individuals while maintaining the utmost discretion and professionalism. Key Responsibilities: · Oversee the day-to-day operations of recreation, leisure, lifestyle, lounge, and member facilities, ensuring exceptional service standards at all times. · Deliver personalized and memorable experiences for guests, members, and visitors, with a strong focus on VIP and VVIP service excellence. · Serve as the primary point of contact for guest inquiries, requests, and concerns, ensuring timely and effective resolution. · Maintain the highest standards of facility presentation, cleanliness, safety, and operational readiness. · Coordinate and manage recreational activities, events, and lifestyle programs that enhance guest engagement and satisfaction. · Build and maintain strong relationships with members, residents, guests, and key stakeholders to foster a welcoming community environment. · Lead, motivate, and coordinate front-line teams to ensure seamless service delivery and operational efficiency. · Conduct regular team briefings and ensure adherence to established service standards, policies, and procedures. · Monitor guest feedback and implement service improvement initiatives to continuously enhance the customer experience. · Collaborate with internal departments and external service providers to ensure smooth execution of daily operations and special events. · Handle sensitive situations, complaints, and service recovery matters with professionalism, discretion, and sound judgment. · Support management in developing and implementing guest experience strategies, operational improvements, and hospitality best practices. Requirements · Bachelor's degree or Diploma in Hospitality Management, Tourism, Business Administration, or a related field preferred. · Minimum 8+ years of experience in luxury hospitality, private clubs, members' clubs, high-end resorts, or premium lifestyle destinations. · Proven experience managing recreation, leisure, lifestyle, lounge, or club facilities. · UAE or GCC luxury hospitality experience is preferable. · Strong exposure to VIP, VVIP, or high-net-worth clientele. · Exceptional customer service, guest relations, and complaint-resolution skills. · Strong organizational and operational management capabilities. · Excellent communication and interpersonal skills. · High level of professionalism, discretion, and confidentiality. · Strong leadership and team coordination experience. · Proficiency in Microsoft Office and hospitality management systems is advantageous. To view other vacancies we have, please check our website (www.blackpearlconsult.com) and follow us on our social media accounts - LinkedIn / Instagram Follow the Black Pearl channel on WhatsApp. Disclaimer: Black Pearl will never ask for money or any form of charge our candidates just to process or consider their application for any of our available vacancies. If you happen to receive such a request from any members of our staff or other individuals claiming to be part of Black Pearl, please do call our office at +9712 622 55 03 or drop us a message on our website - www.blackpearlconsult.com.
