The posting
We are seeking an experienced and customer-focused Restaurant Supervisor to oversee the daily operations of a busy bakery and café environment. The ideal candidate will be responsible for ensuring exceptional guest experiences, maintaining high service standards, supervising front-of-house staff, and supporting the efficient operation of the restaurant. This role requires strong leadership, excellent communication skills, and a passion for hospitality. Key Responsibilities Supervise and coordinate daily front-of-house operations to ensure smooth service delivery. Lead, motivate, and support restaurant staff to achieve operational and customer service excellence. Monitor staff performance, attendance, grooming, and adherence to company policies and procedures. Ensure guests receive prompt, friendly, and professional service at all times. Handle customer inquiries, feedback, and complaints effectively and professionally. Assist with staff scheduling, training, onboarding, and performance management. Monitor inventory levels and coordinate with relevant departments to maintain adequate stock. Ensure compliance with food safety, hygiene, health, and safety regulations. Support the implementation of promotional activities, sales initiatives, and operational improvements. Conduct opening and closing procedures and ensure operational readiness throughout shifts. Prepare daily operational reports and communicate key updates to management. Maintain cleanliness, organization, and presentation standards across all dining and service areas. Requirements Diploma or Bachelor's degree in Hospitality Management, Business Administration, or a related field. Minimum 3–4 years of experience in a supervisory role within a restaurant, café, bakery, or hospitality environment. Strong leadership and team management abilities. Excellent customer service and interpersonal skills. Strong problem-solving and conflict-resolution capabilities. Ability to work in a fast-paced environment and manage multiple priorities. Good understanding of food safety and hygiene standards. Proficiency in POS systems and basic reporting. Flexible to work shifts, weekends, and public holidays as required. Experience within premium bakery, café, or casual dining concepts is highly desirable. To view other vacancies we have, please check our website (www.blackpearlconsult.com) and follow us on our social media accounts - LinkedIn / Facebook / Twitter / Instagram Disclaimer: Black Pearl will never ask for money or any form to charge our candidates just to process or consider their application for any of our available vacancies. If you happen to receive such request from any members of our staff or other individuals claiming to be part of Black Pearl, please do call our office at +9712 622 55 03 or drop us a message on our website.
