The posting
Black Pearl is recruiting a highly organised and customer-focused Sports Academy Programmes Coordinator for a premium sports, fitness and family leisure facility in Abu Dhabi. The successful candidate will coordinate the daily administration and operation of multiple academy programmes while supporting participants, parents, coaches, programme managers and internal departments. KEY RESPONSIBILITIES Coordinate the administration and daily operation of academy programmes. Manage participant enquiries, registrations, enrolments, transfers, cancellations and waiting lists. Maintain accurate participant, parent, attendance, assessment and programme records. Coordinate class schedules, programme calendars, venue requirements and operational resources. Support programme managers with coach schedules, staffing information and timetable changes. Communicate programme schedules, fees, policies and operational updates to parents and participants. Support the onboarding and orientation of new participants and families. Monitor participant attendance, progression, retention, programme occupancy and capacity. Prepare operational reports and support the monitoring of programme KPIs. Use CRM, booking, scheduling and reporting systems accurately. Maintain data integrity and confidentiality across all participant and company records. Coordinate programme changes while minimising disruption to customers. Assist with competitions, showcases, holiday camps, workshops, open days and community activities. Coordinate with schools, suppliers and other external stakeholders when required. Work closely with Programme Managers, Membership Sales, Marketing, Member Experience, Human Resources and Operations. Support promotional campaigns, participant-acquisition initiatives and cross-programme referrals. Help identify opportunities to improve programme occupancy, retention and customer lifetime value. Respond professionally to participant and parent concerns. Escalate safeguarding, operational or customer concerns appropriately. Support health and safety documentation, risk assessments and equipment checks. Review administrative systems and recommend improvements to service, efficiency and reporting. Requirements To be considered for this role, you need to meet the following criteria: Bachelor’s degree in Business Administration, Sports Management, Physical Education, Leisure Management, Marketing, Events Management or a related discipline. A relevant diploma in Business, Office or Sports Administration may also be considered. At least three years of experience in programme coordination, operations, administration, customer service or business support. Previous experience coordinating children’s programmes, sports academies, leisure activities or educational programmes. Experience coordinating multiple programmes, schedules or projects simultaneously. Experience handling bookings, customer enquiries and participant administration. Experience using CRM, booking or scheduling platforms. Advanced proficiency in Excel, Word, Outlook and PowerPoint. Strong reporting, data-analysis and organisational skills. Excellent written and verbal communication skills. Ability to communicate patiently and professionally with children and parents. PREFERRED Customer service, project-management or business-administration qualification. First Aid and CPR certification. Experience organising competitions, camps, workshops or community events. Background in a sports academy, fitness facility, leisure centre, education provider, hospitality business or children’s activity organisation. HOW TO APPLY Apply through www.blackpearlconsult.com or email [email protected] with the subject line: Application – Sports Academy Programmes Coordinator – Abu Dhabi Only shortlisted candidates will be contacted. Black Pearl does not charge candidates any recruitment or placement fee.
