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Open nowPosted 31 days ago

Program Manager - Vendor Management

Blitz50 open roles

Where
Bengaluru
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Your applicationOpen nowProgram Manager - Vendor ManagementBlitz · Bengaluru

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The clock on this job

Early applications get read.

11.5% of postings close within 7 days. Measured by our own scanner across the market. Blitz postings stay open a median of 1 days.

Share of postings closed within
  1. 2.0%1 day
  2. 4.3%3 days
  3. 11.5%7 days
  4. 18.1%14 days
  5. 35.6%30 days
  6. 44.6%60 days
This job: posted 31 days ago

Blitz median: 1 days open

The posting

Role Overview

We are looking for a proactive Vendor Manager / Assistant Program Manager to drive third-party logistics (3PL) and vendor operations. In this role, you will own the end-to-end vendor lifecycle—converting ground-sourced leads into active platform partners, managing day-to-day capacity and payout reconciliations, and tracking delivery performance. You will serve as a key bridge between operational demand and vendor partners to scale platform supply and hit business goals.

Key Responsibilities

Vendor Sourcing, Conversion & Onboarding

  • Lead Conversion: Connect with potential vendor leads identified by ground field teams, convert them into platform partners, and manage their end-to-end onboarding.
  • Pipeline Sourcing: Proactively search for and engage new local 3PL vendors, courier groups, and service providers to build supply capacity.
  • Contracting: Negotiate commercial terms, payment structures, and baseline service level agreements (SLAs) with Legal and Finance alignment.

Operational Management & Supply Balance

  • Demand-Supply Alignment: Actively manage existing vendors to align day-to-day courier/driver supply with platform demand, preventing supply shortages.
  • Payout Operations: Oversee vendor billing, handle payout queries, reconcile disputes, and ensure timely invoicing with internal Finance teams.
  • Capacity Planning: Work closely with City Operations to map out coverage needs across key target zones.

Performance & Escalation Management

  • KPI Tracking: Monitor key metrics including Turnaround Time (TAT), fulfillment rates, quality compliance, and error rates.
  • Escalation Point: Serve as the main point of contact to resolve field issues, payout errors, or delivery failures promptly.
  • Governance Reviews: Conduct regular feedback sessions with vendors to track performance and implement corrective action plans for operational gaps.

Cross-Functional Execution

  • Work alongside Operations, Finance, and Tech/Product teams to streamline logistics workflows.
  • Maintain clear tracking sheets, partner status reports, and operational dashboards.
  • Stay agile to handle evolving operational challenges and stretch tasks needed to achieve overall growth targets.

Qualifications & Requirements

  • Experience: 1+ years of experience in vendor management, 3PL logistics, on-demand platforms, quick-commerce, or channel management in India.
  • Execution & Conversion: Strong communication and negotiation skills to convert leads and manage vendor expectations.
  • Data Skills: Proficient in Excel/Google Sheets for tracking performance data and financial payouts (experience using AI tools for analytics is a plus).
  • Adaptability: High ownership mindset, proactive problem-solver, and comfortable taking on diverse operational tasks to drive business results.
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