Senior Solutions Consultant

The posting

Bloomreach is building the world’s premier agentic platform for personalization.We’re revolutionizing how businesses connect with their customers, building and deploying AI agents to personalize the entire customer journey.

• We're taking autonomous search mainstream, making product discovery more intuitive and conversational for customers, and more profitable for businesses.
• We’re making conversational shopping a reality, connecting every shopper with tailored guidance and product expertise — available on demand, at every touchpoint in their journey.
• We're designing the future of autonomous marketing, taking the work out of workflows, and reclaiming the creative, strategic, and customer-first work marketers were always meant to do.

And we're building all of that on the intelligence of a single AI engine — Loomi — so that personalization isn't only autonomous…it's also consistent.From retail to financial services, hospitality to gaming, businesses use Bloomreach to drive higher growth and lasting loyalty. We power personalization for more than 1,400 global brands, including American Eagle, Sonepar, and Pandora.

About the Role:

Do you love the idea of helping some of the world’s biggest and most innovative businesses build immersive and exciting digital experiences? As a Bloomreach Senior Solutions Consultant, you would be one of the trusted advisors in a high-energy, high-performance sales team, involved in multiple stages of the sales cycle. Your job would be to partner with our sales team, helping drive value for our customers by bringing use cases to life through technical deliverables and pre-sales consultancy across Bloomreach’s agentic personalization platform, including our solution for AI-powered product discovery (search & merchandising), powered by Loomi AI.

We strive to lay strong foundations in our sales cycles to establish long-term partnerships between Bloomreach and our customers. This role will be supporting the Americas (US, Canada, LATAM). We’re looking for an experienced team member to help shape the tools & processes needed to support Bloomreach’s continued expansion in this market.

Key Responsibilities:

• Assume the role of Bloomreach platform and solutions expert to support the Sales team in a pre-sales capacity.
• Support the Sales team with tailored product demonstrations, presentations, and similar deliverables for prospects, customers, and partners focused on driving value through AI-powered search, merchandising, and recommendations, powered by Loomi AI.
• Partner with Account Executives to develop account strategy and execution across the sales cycle, assisting with activities such as client discovery, product demos, RFPs, and proofs of concept.
• Qualify, design, and demo solutions across ecommerce site search, category merchandising, and product recommendations, including combined platform storylines in complex deals, acting as an industry & showcase expert for partners, customers, and prospects.
• Own proofs of concept and site assessments from start to finish, including success criteria, product feed validation, demo environment build, and results readouts, and build rapport with business users to secure the business win alongside the technical win.
• Conduct scoping meetings and create technical implementation plans to ensure catalog, data, and use case needs are properly mapped to the platform’s capabilities.
• Understand client priorities, challenges, and objectives as part of client discovery.
• Stay updated on the latest features and capabilities of Loomi AI, our agentic platform for personalization, and the apps it powers like product search and merchandising, and educate clients & partners on how to use these for their benefit.

Required Qualifications:

• 6+ years of relevant experience in Presales, preferably in SaaS or ecommerce
• Experienced in technical sales (SaaS, ecommerce search, merchandising, e-commerce platforms) and can drive a complex technical sales process
• Understands basic concepts of Machine Learning and AI, search relevance, merchandising, recommendations, and analytics.
• Is comfortable presenting on technical subjects, including to non-technical audiences
• Have industry experience in retail, e-commerce, marketplace, or D2C brands
• Has development experience in HTML, CSS, JS and web technologies.
• Some proficiency with APIs and integrations, and the ability to work closely with client IT teams.
• Excellent problem-solving skills and the ability to design solutions that meet complex business requirements.
• Strong communication and presentation skills.
• A commitment to continuous learning and staying updated on the latest industry trends and technologies.

Preferred Qualifications:

• Expertise with frontend programming languages (JS/HTML/CSS) and product catalog and feed formats (e.g. JSON, XML, CSV) also a plus
• Experience with ecommerce site search, merchandising, and recommendations (e.g., relevance tuning, category ranking, A/B testing)
• Familiarity with ecommerce platforms and headless commerce architectures (e.g., Shopify, Salesforce Commerce Cloud, Adobe Commerce)

Excited? Join us and transform the future of commerce experiences.

The on-target-earnings range for this position is $160,000-$215,000. The pay range actually offered will take into account a variety of potential factors considered in compensation, including but not limited to skills, qualifications, geographic location, accomplishments, experience, credentials, internal equity and business needs, and may vary from the range listed above.

Regional Benefits:

• Health care including medical, dental, and vision insurance
• 401k Plan with employer contribution

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More things you'll like about Bloomreach:

Culture:

• A great deal of freedom and trust. At Bloomreach we don’t clock in and out, and we have neither corporate rules nor long approval processes. This freedom goes hand in hand with responsibility. We are interested in results from day one.
• We have defined our 5 values and the 10 underlying key behaviors that we strongly believe in. We can only succeed if everyone lives these behaviors day to day. We've embedded them in our processes like recruitment, onboarding, feedback, personal development, performance review and internal communication.
• We believe in flexible working hours to accommodate your working style.
• We work virtual-first with several Bloomreach Hubs available across three continents.
• We organize company events to experience the global spirit of the company and get excited about what's ahead.
• We encourage and support our employees to engage in volunteering activities - every Bloomreacher can take 5 paid days off to volunteer*.
• The Bloomreach Glassdoor page elaborates on our stellar 4.7/5 rating. The Bloomreach Comparably page Culture score is even higher at 4.9/5

Personal Development:

• We have a People Development Program - participating in personal development workshops on various topics run by experts from inside the company. We are continuously developing & updating competency maps for select functions.
• Our resident communication coach Ivo Večeřa is available to help navigate work-related communications & decision-making challenges.*
• Our managers are strongly encouraged to participate in the Leader Development Program to develop in the areas we consider essential for any leader. The program includes regular comprehensive feedback, consultations with a coach and follow-up check-ins.
• Bloomreachers utilize the $1,500 professional education budget on an annual basis to purchase education products (books, courses, certifications, etc.)*

Well-being:

• The Employee Assistance Program -- with counselors -- is available for non-work-related challenges.*
• Subscription to Calm - sleep and meditation app.*
• We organize ‘DisConnect’ days where Bloomreachers globally enjoy one additional day off each quarter, allowing us to unwind together and focus on activities away from the screen with our loved ones.
• We facilitate sports, yoga, and meditation opportunities for each other.
• Extended parental leave up to 26 calendar weeks for Primary Caregivers.*

Compensation:

• Restricted Stock Units or Stock Options are granted depending on a team member’s role, seniority, and location.*
• Everyone gets to participate in the company's success through the company performance bonus.*
• We offer an employee referral bonus of up to $3,000!
• We reward & celebrate work anniversaries -- Bloomversaries!*

(*Subject to employment type. Interns are exempt from marked benefits, usually for the first 6 months.)

Excited? Join us and transform the future of commerce experiences!

If this position doesn't suit you, but you know someone who might be a great fit, share it - we will be very grateful!

Any unsolicited resumes/candidate profiles submitted through our website or to personal email accounts of employees of Bloomreach are considered property of Bloomreach and are not subject to payment of agency fees.

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