Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowFirst seen 6 days ago

Service Delivery Lead - New York City

Blue Mantis26 open roles

Pay
$130,000 – $150,000 a year
Where
Remote
Work mode
Remote
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowService Delivery Lead - New York CityBlue Mantis · Remote

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Blue Mantis's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. Blue Mantis postings stay open a median of 5 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.7%14 days
  5. 35.6%30 days
  6. 58.0%60 days
This job: first seen 6 days ago

Blue Mantis median: 5 days open

The posting

Be Part of the Team Behind the Game

Are you ready to bring your network expertise to the global stage of one of the biggest professional sports leagues in the US? Blue Mantis is seeking a highly skilled, versatile, strategic, and customer-focused Service Delivery Lead, with a strong foundation in enterprise IT systems to join our team. This role is responsible for serving as the technical liaison and trusted advisor for a strategic client. The ideal candidate will have a good understanding of enterprise IT infrastructure and Operations, a strong customer orientation and a willingness to roll up their sleeves when necessary.

Key Responsibilities

Customer Engagement & Advocacy

  • Act as a technical escalation point of contact for assigned customers, fostering long-term strategic relationships.
  • Understand client’s business goals and technical environment to proactively guide and align IT solutions to their needs.
  • Regularly review system health reports, performance metrics, processes, and KPIs to provide insights and strategic recommendations.

Service Delivery & Communication

  • Collaborate with internal support and engineering teams to ensure timely resolution of issues and seamless service delivery.
  • Communicate complex technical issues and solutions clearly to both technical and non-technical stakeholders.
  • Identify patterns in incidents and outages, propose improvements and drive long-term operational excellence.

ITIL-Based Process Oversight

  • Support event, incident, problem, and change management efforts for our 1 using ITIL best practices.
  • Coordinate root cause analysis and ensure timely follow-up with clients for major or recurring issues.
  • Monthly reporting to highlight KPIs and Metrics
  • Analyze data trends and present recommendations

Skills, Knowledge and Expertise

Technical Expertise

  • Historical experience managing and administering Windows Server environments
  • Strong knowledge of network device configuration and administration of Cisco routers/switches.
  • Understanding of cloud solutions on Microsoft Azure and AWS platforms, including hybrid environments .
  • Previous experience with virtualization technologies, including VMWare.

Customer-Facing and Strategic Skills

  • Proven success in a Technical Account Manager or customer-facing engineering role.
  • Capable of interpreting system metrics and translating them into meaningful, business-aligned actions.

Soft Skills

  • Excellent communication and interpersonal skills; able to bridge the gap between business needs and technical solutions.
  • Strong presentation and documentation abilities.
  • Highly self-motivated, organized, and comfortable working both independently and collaboratively.

Leadership & Team Coordination:

  • Technical Expertise: Strong hands-on skills in network, server, monitoring, and ticket management. Able to troubleshoot and resolve issues when additional resources are needed. This would not be the primary role but having someone who can roll up their sleeves as needed
  • Process & Standards Implementation: Experience with ITIL frameworks and driving adoption of best practices for incident, problem, and change management.
  • Operational Improvement Mindset: Ability to identify gaps, propose improvements, and facilitate continuous improvement initiatives.
  • Stakeholder Management: Strong communication and interpersonal skills to interface with Blue Mantis and customer stakeholders, articulate value and manage expectations.
  • Game Day Coverage: Cover critical events, including weekends, with the ability to coordinate with remote teams and provide leadership.
  • Reporting & Analytics: Capable of providing operational reports, ticket analysis, and recommendations for service improvement

Base Salary Range: $130,000 to $150,000 Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.

We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of the job. This job description is intended to describe the general nature of the work being performed by employees in this role. It is not intended to be a complete list of all responsibilities, duties, and skills required.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Blue Mantis's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Blue Mantis's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Blue Mantis's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.