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Open nowPosted 2 days agoWe saw it 80 min after it went up

GUEST SERVICE AGENT (FRONT DESK)-TWELVE DOWNTOWN HOTEL-AUTOGRAPH COLLECTION by MARRIOTT

Blue Sky Hospitality Solutions144 open roles

Where
Atlanta, Georgia, United States
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Your applicationOpen nowGUEST SERVICE AGENT (FRONT DESK)-TWELVE DOWNTOWN HOTEL-AUTOGRAPH COLLECTION by MARRIOTTBlue Sky Hospitality Solutions · Atlanta, Georgia, United States

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  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Blue Sky Hospitality Solutions's own form.

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The clock on this job

Early applications get read.

10.5% of postings close within 7 days. Measured by our own scanner across the market. Blue Sky Hospitality Solutions postings stay open a median of 5 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.3%3 days
  3. 10.5%7 days
  4. 15.9%14 days
  5. 34.1%30 days
This job: posted 2 days ago

Blue Sky Hospitality Solutions median: 5 days open

The posting

Guest Service Agent (Front Desk)

TWELVE Downtown, Autograph Collection by Marriott Atlanta, GA | $18.00 per hour

Make every arrival feel like a welcome.

TWELVE Downtown, Autograph Collection by Marriott is seeking a friendly, dependable Guest Service Agent to join our Front Desk team. As one of the first people our guests meet, you will help create a welcoming experience through attentive service, smooth check-ins, and thoughtful assistance throughout their stay.

What You’ll Do

  • Welcome guests and complete check-in and check-out accurately and efficiently.
  • Manage reservations, room assignments, guest accounts, payments, and billing questions.
  • Answer calls and respond promptly to guest questions and requests.
  • Recognize Marriott Bonvoy members and support applicable member benefits.
  • Share information about hotel amenities, local attractions, dining, and transportation.
  • Address guest concerns professionally and involve a manager when additional support is needed.
  • Coordinate with Housekeeping, Engineering, and other departments to support room readiness and resolve requests.
  • Maintain accurate shift records and communicate outstanding issues during handoffs.
  • Follow hotel procedures for cash handling, guest privacy, security, and safety.

What We’re Looking For

  • Previous hotel front desk or customer service experience preferred.
  • Marriott experience and familiarity with hotel property management systems are a plus.
  • Strong communication skills and a warm, professional approach.
  • Ability to stay organized, handle multiple priorities, and remain calm during busy periods.
  • Attention to detail when processing payments and maintaining guest records.
  • Dependability and flexibility to work scheduled shifts, including evenings, weekends, and holidays.
  • Ability to perform the essential duties of the position, with or without reasonable accommodation.

Bring your hospitality mindset and help us deliver a memorable guest experience. Apply today!

We are an equal opportunity employer.

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