Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 41 days ago

Customer Success Manager - LiveAction [14h - 22h]

bluecatnetworks25 open roles

Where
Belgrade
Work mode
Hybrid
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowCustomer Success Manager - LiveAction [14h - 22h]bluecatnetworks · Belgrade

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on bluecatnetworks's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.4%1 day
  2. 3.5%3 days
  3. 7.7%7 days
  4. 13.4%14 days
  5. 34.5%30 days
This job: posted 41 days ago

The posting

Have you heard of BlueCat? We’re one of those hidden gems that’s been disrupting the market as a key player in the rapidly growing space of Intelligent Network Operations. Organizations require a new model of network operations that links foundational core services with a deep, predictive understanding of network health and performance to improve change readiness. BlueCat’s Intelligent NetOps is a first-to-market combination of systems of understanding and change. BlueCat enables teams to enhance agility and mitigate risks from high rates of change with a unified management lifecycle, from provisioning to proactive troubleshooting and remediation.

At BlueCat, we take immense pride in our award-winning culture, an integral part of our identity. We are proud recipients of several prestigious accolades, including the "Great Place to Work" certification. By becoming a part of our team, you not only join a company at the forefront of technology but also become an integral member of Canada's top workplaces in various categories, including Technology, Today's Youth and Women, and Mental Health and Inclusion.

About the Customer Success Team

Our Customer Success team is a proactive, tech-savvy, and relationship-driven group committed to delivering exceptional experiences to our customers. We act as both strategic advisors and technical enablers, guiding customers toward successful outcomes while helping BlueCat scale value across the enterprise.

As a Customer Success Manager, you are the primary relationship manager and trusted advisor for a portfolio of enterprise customers. Your role is to ensure customers realize maximum value from BlueCatʼs solutions, expand their footprint, and maintain a strong partnership. You are equally comfortable building relationships with senior executives and giving technical product demos. You thrive in fast-paced environments and bring energy, empathy, and clarity to every interaction

Key Responsibilities

Customer Engagement & Advocacy

• Be the voice of the customer internally and their strategic partner externally.

• Lead proactive customer touchpoints including health checks, roadmap sessions, and success planning.

• Own customer relationships across multiple levels, from operational to executive stakeholders.

• Coordinate customer engagement programs and activities to improve retention and adoption.

Product & Technical Enablement

• Guide customers on best practices, implementation planning, and usage optimization.

• Deliver product demonstrations and to drive adoption.

• Collaborate with Support and Product teams to troubleshoot and resolve issues.

Growth & Strategic Expansion

• Drive customer value realization and create opportunities for expansion in partnership with Sales.

• Identify use cases for cross-sell/up-sell and build customer champions.

• Influence renewal strategy by tracking account health and identifying risk proactively.

Operational Excellence

• Create and manage Success Plans tailored to customer goals and maturity.

• Lead Business Reviews, escalation reviews, and strategic alignment meetings.

• Maintain accurate and up-to-date data in internal systems (e.g., Gainsight, Totango, Salesforce).

• Contribute to team KPIs, including NPS, health score, and adoption metrics.

What You Bring

• 5+ years of CSM or Account Management experience with enterprise B2B SaaS.

• A balance of technical aptitude and business acumen — you can speak both languages.

• Experience with delivering demos, business reviews, and success planning.

• Strong interpersonal and communication skills (verbal, written, and presentation).

• Ability to manage multiple projects and priorities with precision and autonomy.

• Experience using CSM tools like Gainsight, Totango, or Salesforce.

• A proactive mindset — driven, accountable, and naturally customer-obsessed.

• Nice-to-have familiarity with AI tools.

If you share our enthusiasm for the future of our company and are eager to contribute to our vibrant workplace, we look forward to receiving your application! Our comprehensive benefits encompass your health, financial well-being, and overall wellness, and we are committed to providing an exceptional work environment, enriching employee programs, and fostering a remarkable company culture. At our core, we champion values such as transparency, curiosity, respect, and above all, the pursuit of enjoyment.

In addition, we offer a range of appealing perks, including:

A Professional Development Budget

Dedicated Wellness Days and Wellness Week

A Lifestyle Spending Account

An Employee Recognition Program

Join us in shaping the future of our organization, where your talent and dedication can truly thrive. We invite you to apply and become a valuable member of our team!

BlueCat is an Equal Opportunity Employer that is committed to inclusion and diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities. BlueCat will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against bluecatnetworks's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on bluecatnetworks's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    bluecatnetworks's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.