The posting
The Lead Service Technician ensures the Service Department consistently maintains a high level of satisfaction and adheres to all company and safety policies and practices. This position is crucial to achieving the highest level of customer satisfaction by performing duties in accordance with current OEM practices and Bluegrass Truck’s policies and procedures.
Accountability
- Providing on-the-job technical support for technicians as required and assisting in the development of their technical skills and abilities.
- Conducting the flow of Accelerated service work, technician accountability, vehicle repair completion, documentation and continuous communication with the Service Advisors and Service Manager.
- Understanding and ensuring compliance with all International vendor policies and warranty procedures.
- Maintaining high quality service repairs to minimize comebacks.
- Ensuring that all work is fairly and equally assigned.
- Investigating the progress of vehicle repair completion by conducting periodic spot checks of all Accelerated jobs throughout the day to ensure timely repairs, quality workmanship and cleanliness.
- Ensuring that all warranty parts are clean, lube drained (if required), tagged and turned into the Back Counter Parts Salesman to check off.
- Keeping abreast of all warranty policies and product changes to maintain effectiveness in this role.
- Ensuring that all repairs are documented, apprentice technicians’ comments are descriptive and precise.
- Ensuring that all vehicles are sent to QC when required and that the repairs were completed correctly.
- Maintaining a safe and clean work environment.
- Ensuring the proper use, care, and storage of all tools.
- Understanding and keeping abreast of all federal, state, and local regulations that affect service operations, such as hazardous waste disposal, OSHA, EPA, etc.
- Attending all Service Department staff meetings as required.
Required Qualifications
- Minimum of 5 years technical experience in the medium/heavy-duty truck industry.
- A valid Class “B” Commercial Driver’s License.
- A high degree of product and technical knowledge.
- Must be a team player with a strong sense of commitment to the customer.
- Must be self-motivated and have good written and verbal communication skills.
- Must conduct his/herself in a professional manner.
- Must be flexible and adapt to change readily.
- Must have superior problem-solving skills to achieve a win-win solution.
- Promote continuous improvement and lead others in a positive direction.
- Must be able to understand, communicate, and evaluate all vendor and International Warranty guidelines, approval processes and policies.
Preferred Qualifications
- Strive for respect and facilitate teamwork within assigned area.
- Good organizational skills
- Willing to pursue self-development courses
- Working knowledge of International and supplier warranty policies.
- Have the ability to utilize Service Portal when required.
Performance Goals
- Apprentice Technician technical ability improved
- Level of training/expertise of Apprentice Technicians
- Overall satisfaction with Service Department
- Repairs made correctly the first time
- Vehicle being ready when promised
- Meeting monthly and year-to-date performance figures
This is not necessarily a list of all of the duties, responsibilities and requirements associated with this position. While the accountabilities noted herein are intended to be an accurate reflection of the current job, the dealership reserves the right to revise the functions and duties as circumstances change.
Due to the number of applications we receive, only qualified candidates will be contacted.
