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Open nowPosted 50 days ago

PC Technician

BlueTeam28 open roles

Where
Headquarters
Work mode
On site
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Your applicationOpen nowPC TechnicianBlueTeam · Headquarters

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The clock on this job

Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: posted 50 days ago

The posting

Job Title: PC Technician Department: IT Reports To: Director of Information Technology FLSA Status: Non- Exempt

Company Summary BlueTeam is a US-based provider of national disaster recovery, remediation, reconstruction, renovation, and roofing services for commercial properties. Our core business focuses on cleanup and mitigation efforts for recovery from fire damage, roof leaks, flooding, pipe bursts, and post-disaster remediation due to severe weather. We exclusively serve commercial sectors including hospitality, senior housing, healthcare, commercial offices, municipalities, multifamily living, and institutional markets.

SUMMARY: The PC Technician is responsible for providing technical support for computer systems, workstations, and related IT equipment both remotely and in person. This role includes installing, configuring, maintaining, and troubleshooting desktop computers, laptops, peripherals, and software applications to ensure optimal performance and reliability.

The PC Technician must possess strong problem-solving abilities, excellent communication skills, and a customer-focused mindset. The position requires the ability to diagnose and resolve hardware and software issues efficiently while providing clear guidance to users. The successful candidate will represent BlueTeam with professionalism and integrity while contributing to the stability and efficiency of the organization's technology infrastructure.

ESSENTIAL DUTIES AND RESPONSIBILITIES: Customer Advocacy and Communication

Install, configure, and maintain desktop computers, laptops, printers, and other peripheral devices. Provide technical support to users through email, phone, remote tools, or in-person assistance. Diagnose and resolve hardware, software, and basic network connectivity issues. Perform system imaging, software installation, and workstation setup for new employees. Maintain and update operating systems, software applications, and security patches. Troubleshoot and repair malfunctioning computer equipment and replace defective components when necessary. Document support requests, troubleshooting steps, and resolutions within the ticketing system. Provide users with clear, step-by-step guidance during the troubleshooting process. Escalate complex technical issues to higher-level IT staff when necessary. Assist with inventory management of IT hardware and equipment. Perform preventative maintenance on computer systems and equipment. Educate users on proper use of computer systems and IT resources. Relay user feedback to internal teams to improve IT services and support processes. Perform additional duties within the IT department as assigned. QUALIFICATIONS:

Strong troubleshooting and analytical skills. Knowledge of desktop computer hardware, operating systems, and common software applications. Ability to diagnose and resolve hardware and software issues efficiently. Excellent communication skills with the ability to explain technical concepts to non-technical users. Strong customer service orientation and a patient, approachable ability to work independently as well as collaboratively within a team environment. Basic understanding of invoicing and accounts receivable processes. Strong organizational skills and attention to detail. Ability to prioritize multiple support requests and manage time effectively. Willingness to learn new technologies and adapt to evolving IT environments. EDUCATION and/or EXPERIENCE:

High School Diploma or Equivalent required. Associate degree in Information Technology, Computer Science, or a related field preferred. One (1) to Two (2) years of experience in IT support, desktop support, or a related technical role preferred. Basic knowledge of computer hardware, software, and networking concepts. Familiarity with common operating systems such as Microsoft Windows and macOS. Experience installing, configuring, and troubleshooting desktop and laptop systems. Strong customer service and communication skills. CERTIFICATES and LICENSES:

CompTIA A+ certification highly recommended. Microsoft Certified: Windows Client certification preferred. PHYSICAL DEMANDS: While performing the duties of this job, the employee is regularly required to type and look at a computer screen for long periods of the day. The employee must be able to sit for long periods of time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required.

NOTE: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. BBMK Contracting, LLC dba BlueTeam (BlueTeam) is a Drug Free Workplace as well as an Equal Opportunity Employer. Qualified applicants shall be considered for all positions without regard to race, color, sex, religion, national origin, age, disability, veteran status, or any other status protected by federal, state or local law.

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