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Open nowPosted 19 days ago

ASSISTENTE DE PÓS VENDAS

BM VAGAS1,574 open roles

Where
São José dos Pinhais, PR, Brasil
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Your applicationOpen nowASSISTENTE DE PÓS VENDASBM VAGAS · São José dos Pinhais, PR, Brasil
  1. YouYes, apply to this one.

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  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on BM VAGAS's own form.

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The clock on this job

Early applications get read.

13.8% of postings close within 7 days. Measured by our own scanner across the market. BM VAGAS postings stay open a median of 9 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 13.8%7 days
  4. 22.3%14 days
  5. 37.8%30 days
  6. 59.0%60 days
This job: posted 19 days ago

BM VAGAS median: 9 days open

The posting

BM VAGAS em parceria com empresa consolidada no seu segmento seleciona ASSISTENTE DE PÓS VENDAS para cidade de São José dos Pinhais.

Bairro: Parque da Fonte

Responsabilidades

  • Realizar atendimento pós-venda aos clientes por telefone, WhatsApp e e-mail.
  • Acompanhar solicitações, reclamações, dúvidas e necessidades dos clientes após a entrega dos implementos rodoviários.
  • Realizar checklists de caminhões e implementos na entrada e saída da empresa, registrando as condições dos veículos e identificando possíveis avarias.
  • Registrar e acompanhar ocorrências relacionadas a garantias, manutenções, reparos e assistência técnica.
  • Encaminhar demandas aos setores responsáveis, acompanhando prazos e garantindo o retorno ao cliente.
  • Manter atualizados registros, relatórios, ordens de serviço e documentos relacionados aos atendimentos.
  • Acompanhar serviços de manutenção e reparo, mantendo os clientes informados sobre o andamento.
  • Verificar a satisfação dos clientes com os produtos e serviços prestados.
  • Atuar em conjunto com os setores de produção, assistência técnica, comercial e logística para solucionar demandas dos clientes.

Requisitos

  • Boa comunicação verbal e escrita.
  • Organização e atenção aos detalhes.
  • Proatividade e habilidade para resolução de problemas.
  • Facilidade no relacionamento com clientes e equipes internas.
  • Capacidade de acompanhar diferentes demandas e cumprir prazos.
  • Experiência com atendimento ao cliente ou pós-venda será considerada um diferencial.
  • Conhecimento no segmento automotivo ou de implementos rodoviários será um diferencial.
  • Não exige formação específica
  • Capacidade de manter a calma e a empatia em situações de conflito com clientes
  • Comunicação escrita clara e objetiva para atendimento via chat e e-mail
  • Organização rigorosa para acompanhamento de chamados e prazos

Horário

  • Segunda a sexta-feira, das 08h às 18h
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