The posting
Account Executive - South Africa
Qualifications & Experience:
- BCom or BA in Business Administration, Sales, or Marketing.
- Proven experience as an Account Executive or in a similar sales/customer service role.
- Demonstrated track record of achieving sales targets and driving revenue growth.
- Solid understanding of market research, sales, and negotiating principles.
- Proficient in Microsoft 365; knowledge of CRM software (e.g., Jira, Salesforce) is advantageous.
- Exceptional communication and presentation skills with an ability to build strong relationships.
- Strong analytical and strategic thinking capabilities.
- Excellent organizational and time-management skills.
- Ability to work independently and within a team.
- Strong business acumen.
Skills & Knowledge Required:
- Build and nurture strong relationships with key customers to drive business growth and revenue.
- Manage client portfolios once established.
- Conduct client needs analysis and competitor research using general market knowledge.
- Maintain a client-oriented approach while balancing operational/logistical realities.
- Demonstrate exceptional negotiation skills with a proven ability to close complex deals.
- Experience handling the full sales cycle process.
- Enthusiastic and committed to delivering superior client service.
- Highly driven with a motivation to succeed.
- Demonstrate resilience and tenacity in meeting sales goals.
- Excellent written and verbal communication skills.
- Ability to perform under pressure.
Key Performance Areas (KPAs) & Indicators (KPIs):
1. Revenue Generation and Growth
- Achieve individual sales target as defined in the signed annual target letter.
- Develop and implement sales strategies to increase revenue.
- Measures: Revenue generated within the period. % YoY revenue growth aligned with budget expectations.
2. Sales Cycle Management
- Oversee the full sales cycle: acquisition, closure, delivery.
- Measures: Mean time to close deals. Lead-to-sale conversion rate. Delivery timeliness. Number of new clients secured.
3. Customer Relationship Management
- Promote new products/services to existing clients.
- Address customer issues and provide solutions.
- Deliver after-sales support to build loyalty and retention.
- Advocate for clients internally.
- Measures: Revenue from upsells. % client adoption of new services. Time to resolve issues. % retention rate. Customer satisfaction scores. Escalation resolution within specified timeframe. 360° peer reviews.
4. Debtors Management
- Resolve inquiries on credit terms, product details, and pricing.
- Measures: Internal inquiry response time: 48 hours. External inquiry response time: 24 hours. Information accuracy.
5. Data and Record Management
- Maintain accurate sales/payment records and customer status.
- Prepare required performance and progress reports.
- Measures: % accuracy of data. Timely record updates. Report timeliness and completeness. Monthly, quarterly, annual report quality. Achievement of performance objectives and task completion rates.
6. Way of Work
- Use correct punctuation, UK English, and formatting.
- Ensure document and correspondence quality and approval alignment.
- Meet deadlines and timeframes for all assigned tasks.
- Measures: Quality and accuracy of documents. Language and formatting correctness. Adherence to approval processes. Timely task execution.
7. Business Risk Management
- Ensure compliance with internal policies and procedures.
- Complete mandatory training.
- Identify and escalate business risks.
- Measures: Zero policy violations or incidents. Timely training completion and policy acknowledgements. Proactive risk reporting.



