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Open nowFirst seen 44 hours ago

Application Support Engineer

Boardroom Appointments3,354 open roles

Where
Cape Town, WC, South Africa
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Your applicationOpen nowApplication Support EngineerBoardroom Appointments · Cape Town, WC, South Africa

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Boardroom Appointments's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

11.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.8%7 days
  4. 18.6%14 days
  5. 35.6%30 days
  6. 45.1%60 days
This job: first seen 44 hours ago

The posting

Minimum Requirements:

  • 3 Year tertiary qualification or a relevant IT qualification
  • Minimum 2 years application support engineer experience

Essential Competencies:

  • Basic knowledge of the disciplines in an application support environment, incident handling, change management, problem management etc.
  • Problem solving exposure at application and business transaction level using application log files and SQL database queries
  • Commitment to performing routine as well as investigation/analysis work tasks
  • Ability to solve medium complexity problems
  • Understand and develop the support team technical competency
  • Self-motivated, proactive, taking ownership of problems until they are resolved
  • Mature person with the sense of responsibility to do after hours standby

Advantageous Competencies:

  • Good oral and written communication skills
  • Good customer relationship skills
  • Problem solving skills
  • Quick learner (short initial ramp up period)

Additional Requirements:

  • Comfortable with working in the customer domain
  • Adjust to the needs of a flexible working environment

Additional Comments:

  • Looking for an above average knowledge of working with business applications on Windows & Linux, Mirco-services, AWS Cloud, etc.
  • Looking for capability to understand, assist with Incident reports

Responsibilities:

  • On line monitoring, administration and support of applications running on Windows, UNIX and Oracle based platforms
  • Provide operational & business support for various applications to ensure service is provided within customer Service Level Agreements
  • Monitor, log, investigate and resolve failures on transaction processing applications
  • Liaise with and provide assistance to customer representatives during problem resolution
  • Ensure that verbal and written reports of application investigations and resolutions are accurate and clear before presentation to the customer
  • Perform scheduled daily, weekly monthly support tasks
  • Perform investigations on application support techniques to continually improve operational support and simplify achievement of customer SLAs
  • Perform proactive analysis of failures and trends on applications and data to improve service levels
  • Conduct routine maintenance, upgrades and deployment of applications
  • Provide assistance and training to BSI support team members
  • Provide application performance information and participate in periodic support compliance audits
  • Perform after hours standby support on applications running in a production environment
  • Comply with the business footprint shift requirements of the support team



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  1. A CV for this posting

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  2. 25 readers review it

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    The review screen in CV Rocket: how each CV was read, round by round.

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  4. Every reply, sorted

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  5. Reply with AI

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  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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