The posting
Business Analyst
Main Outputs and Responsibilities
- Collaborate with stakeholders via individual engagements, business meetings, Agile sessions, or JAD sessions to elicit requirements for existing business problems/challenges using best practices.
- Document both functional and non-functional requirements into: Business process maps Business requirement definitions Business requirements specifications
- Ensure alignment with business architecture framework and strategy around people, process, and technology, understanding what the SDLC requires.
- Determine, design, and facilitate the correct business solution by engaging all relevant stakeholders and SMEs across business functions, prioritising client needs. Stakeholders include (but are not limited to): Customers Business Owners Partners / Internal Services Other business units Architects
- Compile functional specifications from the business solution and use cases/scope items for developers using the business requirements, in collaboration with architects: Stakeholders include: Business Solutions Architect Peers Enterprise/Solutions Architects Senior Developers Test Analysts
- Deliver use cases, activity and sequence diagrams to model solutions for the technical team.
- Represent information in formats that stakeholders can understand, aligned to the SDLC followed.
- Model the data requirements to support the new solution at a functional level.
- Investigate and analyse current business problems, offering recommendations: Automation/enhancements/fixes Operational readiness and support
- Maintain traceability and attribute matrices using Enterprise Architect tools.
System Understanding & Reusability
- Understand current and in-progress systems/technical capabilities: Operating Model and Business Capabilities Re-usable, Custom, and Vendor components Integration capabilities
- Identify reusable components in new/enhancement designs and avoid unnecessary custom solutions.
- Foster continuous improvement of current systems/components.
Additional Responsibilities
- Build strong relationships by providing leadership and expert input.
- Deliver training and create user manuals for new systems.
- Lead scrum ceremonies when required.
Formal Education:
- 3/4-year IT or Business qualification
Experience:
Mandatory:
- 5+ years' experience in the Short Term Commercial Insurance domain
- 7+ years Business Analysis experience
Optional:
- IIBA membership (preferred)
- CBAP certification
- Industrial Engineering background
Soft Skills / Competencies:
- Strong Emotional Intelligence
- Customer/Stakeholder Relationships & Commitment
- Business Acumen & Strategic Thinking
- Results-driven mindset
- Leadership through change and innovation
- Team motivation and inspiration
- Collaborative approach
- Impact and influence
- Self-awareness and insight
- Diversity and inclusiveness
- Institutional Process Analysis & Redesign Thinking



